Assistant Program Manager LPNRN RCSU

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Location: Suffolk, VA Department: Residential Services Reports To: Program Manager / Clinical Director Employment Type: Full-time position. Must be flexible to cover varying shifts as needed to support residential operations. Required availability: Weekends, nights, holidays as needed

Position Summary

The Assistant Program Manager (APM) supports the Program Manager in overseeing the daily operations of the Residential Crisis Stabilization Unit and other residential programs. The APM ensures the delivery of high-quality, person-centered care while maintaining compliance with state and organizational standards.

This position plays a key role in ensuring client safety, documentation accuracy, staff accountability, and smooth day-to-day program operations.

Position Summary

The Assistant Program Manager (APM) supports the Program Manager in overseeing the daily operations of the Residential Crisis Stabilization Unit and other residential programs. The APM ensures the delivery of high-quality, person-centered care while maintaining compliance with state and organizational standards.

This position plays a key role in ensuring client safety, documentation accuracy, staff accountability, and smooth day-to-day program operations.

Key Responsibilities

Leadership & Team Support

Assist in supervising and supporting Human Services Professionals (HSPs).

Provide hands-on support during high-need situations, including shift coverage, cleaning, or meal preparation.

Help train and onboard new staff to promote consistency and excellence in client care.

Reinforce a positive team culture focused on accountability and professionalism.

Compliance & Quality Assurance

Support adherence to DBHDS, DMAS, and LCI policy requirements.

Conduct routine audits of client documentation and report findings to the Program Manager.

Identify and correct compliance gaps promptly.

Help maintain accurate, timely, and complete documentation for all clients.

Documentation & Record Management

Audit and upload all required client and staff documentation.

Verify that Medication Administration Records (MARs), Progress Notes, Screening Forms, and Individualized Service Plans (ISPs) are accurate and completed same day.

Ensure documentation is clear, original (not copied), and properly signed.

Environmental Safety Oversight

Conduct weekly safety and sanitation checks for assigned residential homes.

Maintain records for food supply, water temperature, air filters, and refrigerator/freezer logs.

Ensure all homes meet environmental and health standards.

Client Care Coordination

Assist with monitoring client admissions and discharges to maintain program flow.

Support client appointments, ensuring attendance for Medication Management and other services.

Follow up on missed appointments within 24 hours with appropriate documentation.

Help connect clients with essential resources such as insurance, EBT, housing, and Social Security benefits.

Scheduling & Timekeeping Support

Assist with preparing and posting staff schedules at least 7 days in advance.

Monitor staff attendance and ensure proper coverage during all shifts.

Review time logs weekly to identify and report any irregularities or overtime.

Qualifications

Education: Licensure:

Current and unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) license issued by the Virginia Board of Nursing.

Experience: Prior work in behavioral health, crisis stabilization, psychiatric residential, or community-based settings.. Leadership or lead-staff experience preferred.

Knowledge: Familiarity with DBHDS, DMAS, and Medicaid documentation requirements.

Skills:

Excellent organizational and time management abilities.

Strong communication and teamwork skills.

Attention to detail and accuracy in documentation.

Requirements:

Valid driver’s license and reliable transportation.

Flexibility to work evenings, weekends, and holidays as needed.