Retail Assistant Store Manager

Job Description

Job Description

Retail Assistant Store Manager (On-Site, Charlotte, NC)

Job Description

We are seeking a Retail Assistant Store Manager  to help lead daily operations and ensure an exceptional client experience in our showroom. In this role, you will support the Store Manager, oversee staff responsibilities, and maintain the highest standards of presentation and service on the sales floor and in the stockroom. The ideal candidate is a strong leader with retail management experience, a passion for client service, and the ability to drive sales while fostering a collaborative and professional team environment.

Who We Are

Gabriella White is home to our family of brands - Gabby and Summer Classics. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit, and our culture is shaped by our core values: Dedication – Enthusiasm – Synergy – Integrity – Goal-Oriented – Nimble, or simply put DESIGN.

As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together. 

What We Offer

• Competitive health, dental, and vision plans.
• 401(k) plan with match after 12 months.
• Sick, vacation, holiday, and parental time off.
• Employee Assistance Program and Chaplain Services to support mental and emotional well-being.
• Generous Employee Product Purchase discount.

What You Do

• Ensure showroom presentation and merchandising align with brand standards. 
• Monitor stockroom standards, visual integrity, and cleanliness throughout both client-facing, stockroom, or warehouse areas.
• Coordinate daily store operations, opening, closing, inventory, merchandising, safety, and cash controls.
• Drive high-quality client experience. 
• Address client service challenges promptly and professionally. 
• Assist in lead/business reviews, reporting performance insights, and recommending course corrections when needed.
• Exhibit and reinforce brand values, professional conduct, and polished presentation. 
• Foster a constructive and collaborative environment among associates. 
• Maintain operational standards, including security and audit processes.
• Support sales performance through coaching on service, upselling, and Customer Relationship Management (CRM) system usage. 
• Deliver feedback and support skill development, aligning with brand-level client experience and expectations.
• Help monitor sales and operational metrics. 
• Escalate unresolved issues to the Store Manager and participate in follow-up.
• Serve as the leader-on-duty and escalate issues as needed.
• Other duties as assigned. 

How Success is Measured

• Achieves store sales and invoicing goals. 
• Maintains RMA goals. 
• Achieves Net Promoter Score goals. 
• Meets Average Dollar per Sale targets. 
• Maintains conversion rate targets. 

What You Bring

• Bachelor’s degree in business, operations, design, or related area preferred.
• Minimum of three years of experience in retail or design environment with at least two years in a leadership role; luxury retail experience strongly preferred.
• Proven ability to drive sales and profitability through metric-driven decision making, business analysis, and goal setting.
• Strong aptitude for selling luxury products with a focus on delivering exceptional client experience.
• Ability to hold teams accountable while fostering a culture of performance and professional growth.
• Excellent written, verbal, and interpersonal communication skills with the ability to coach, influence, and resolve conflict effectively.
• Strong organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment.
• Proficient computer skills including MS Outlook, Excel, and Word; experience with CRM and ERP systems preferred.
• Technical knowledge of space planning and design practices preferred, knowledge of fabrics, applications, and merchandising standards highly valued.
• Financial and operational acumen including inventory control, budgeting, payroll oversight, and cash management.
• Positive, professional demeanor with strong problem-solving and decision-making skills.
• Commitment to brand standards, presentation, and risk management practices to protect profitability and elevate client experience.
• Clean MVR and the ability to obtain and maintain a CMV (Commercial Motor Vehicle) license within one week, if needed.