Care Coordinator/ Scheduler

Care Coordinator/Scheduler

At Senior Helpers of Waukesha, we are passionate about providing compassionate, high-quality in-home care that allows seniors to live independently and with dignity. We are seeking an experienced and highly motivated Office Manager to join our dedicated team, servicing Brookfield, Butler, Delafield, Pewaukee, Elm Grove, New Berlin, North Prairie, Wales and Waukesha. If you have worked in home health care, we would love for you to apply!

In this role, you will coordinate caregiver and client care as well as assist with daily operations.

Caregiver Management:

• Manage caregiver schedules
• Client pop ins
• Resolve paycheck issues
• Tracking driver's license & auto insurance & tests
• Data-entry of clients and caregivers hours into software system
• Helping caregivers with clock in/out questions
• Organize timesheets with the scheduling calendar in the home care software.
• Track and report late, missing, or incorrectly filled-out timesheets to management.

Client Relations:

• Cultivate strong client relationships
• Prepare and distribute client welcome packets.
• Manage client leads in the Contact Manager, including mailing appropriate materials and ensuring accurate record-keeping.
• Maintain organized and accessible client files.
• Resolve any billing inquiries with the client account
• Foster effective communication with clients, families, caregivers, and other stakeholders.

Office Operations:

• Answer and screen incoming phone calls professionally and courteously, evenings and weekends phone coverage would be required on a rotating basis.
• Perform general office duties as assigned.
• Manage billing and payroll
• Play a crucial role in the day-to-day operations of our office.
• Ordering office supplies
• Ensure smooth and efficient administrative support to our caregiving team.
• Maintain accurate client and employee records.
• Attend Job Fairs
• Posting on Social Media

Ideal Candidate:

• 2+ years of experience in home health or related field (required)
• Familiar with a variety of the home care concepts, practices and procedures
• Excellent organizational, communication, and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software
• Strong problem-solving and decision-making abilities
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills
• Exudes a positive and compassionate attitude with a strong commitment to providing exceptional customer service.
• Strong organizational skills, and the ability to manage and prioritize tasks effectively

We Offer:

• Competitive salary
• 401K + Match
• Bonus opportunities
• Paid Time off
• We can offer benefits
• A rewarding career opportunity where you can make a meaningful impact on the lives of seniors.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.

Ready to Join Our Team?

If you are a highly motivated and compassionate individual with a strong work ethic, we encourage you to apply today!

We look forward to hearing from you soon!

About Senior Helpers:

• Senior Helpers through its franchisees is the nation's premier provider of in-home senior services ranging from specialized care for those with diseases, such as dementia, Alzheimer's and Parkinson's, to personal and companion care to help individuals looking for a little assistance with daily activities. Senior Helpers' culture is based on strong core values, recognition of achievements and respect. Senior Helpers of Waukesha is independently owned and operated.

We are an Equal Opportunity Employer.

• We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are a Drug-Free Workplace.