TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME

Job Description

Job Description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH.

This role is ideal for individuals who thrive in a fast-paced retail environment, enjoy learning new skills, and are passionate about delivering exceptional customer service. We’re seeking candidates who are available to work between 9:00 a.m. and midnight, with weekend availability . The starting pay for this position is $19.00 per hour .

Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!

What You'll Do

• Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.
• Maintain a general understanding of current consumer electronic devices and technology.
• Identify customers’ needs, clarify information, qualify issues, and offer solutions.
• Personalize support to improve customer satisfaction.
• Accurately document all customer contacts and enter them into the appropriate database.
• Develop and maintain effective working relationships to ensure teamwork.
• Meet personal/team goals.

What We're Looking For

• High school diploma required; one year of experience in customer service or a related field preferred
• Strong listening, critical thinking, and problem-solving abilities
• Excellent verbal and written communication skills
• Accurate and efficient typing proficiency
• Ability to multitask effectively while managing priorities
• Flexible and adaptable when working with diverse customer needs and personalities
• Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount , including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers . That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

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