Shelter Support Staff (Full-Time)

Make a Difference Every Night Join Human Services Programs of Carroll County (HSP) and be part of a mission-driven team working to ensure homelessness in our community is short, rare, and non-recurring. As a Shelter Support Staff member, you will provide compassionate, hands‑on support to individuals and families experiencing homelessness, helping them take steps toward stability and self‑sufficiency. What You’ll Do Be a steady presence: Provide overnight coverage to ensure a safe, supportive environment for shelter participants. Promote dignity and respect: Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals. Ensure safety and order: Conduct hourly safety checks, monitor security systems, and respond calmly to crises, contacting Mobile Crisis or emergency services when needed. Keep things running smoothly: Complete shift reports, maintain accurate records in HMIS, and communicate effectively with the next shift. Maintain a welcoming space: Oversee cleanliness of common areas, bedrooms, and facilities; assist with intake and exit processes for participants. What We’re Looking For Education: High school diploma or equivalent. Skills: Strong interpersonal and communication skills, ability to de‑escalate situations, and basic computer proficiency (Microsoft Office). Experience: Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history. Other Requirements: Valid driver’s license and proof of insurance. Why Join HSP? Impact: Every shift you work helps create a safer, more hopeful community. Growth: Gain valuable experience in human services, crisis intervention, and community support. Teamwork: Work alongside passionate professionals committed to ending homelessness in Carroll County. #J-18808-Ljbffr Carroll County, Inc.