Customer Care Representative (Entry Level)

Start dates: 11/16 | 12/07 & 12/14 100% Onsite in Winchester, VA until released to hybrid schedule

*Please note that this posting is for two classes with two separate start dates and different departments - Account Services starts 11/16 & Consumer Loans 12/07 & 12/14

Training hours: 7:30am - 4:30pm | 9:00am 5:30pm

Normal shifts available after training: Sun Fri OR Mon Sat FLEX: Start times in between 11am-5:30pm

Scope

• This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account.
• Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.

Once hybrid:

• Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
• Minimum of 50 mbps download speed and 25 mbps upload speed
• Ethernet connection is required
• Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
  • Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
  • Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
  • Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
  • Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.

Training:

• (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri
• The days and times of your skill training and your permanent schedule are going to be different.
• Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
• Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full-time employee.

Normal shift after training:

• The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule (Candidates must be open to working the weekend (Saturdays or Sundays)

Position Expectations

• This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with consumer loan related requests.
• Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to account holders.
• Opportunities for conversion are based on business need, tenure, dependability, and performance. There is a possibility your 6 months contract is extended while waiting for conversion opportunities to arise.

Qualifications

(Required):

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations when needed.
• Strong time management and decision-making skills.
• Adaptability and accountability.

Shifts:

• Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.

Pay: $21.50

This is a Contract to Hire position based out of Martinsburg, WV.

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Martinsburg, WV.

This position is anticipated to close on Oct 30, 2026.

This is a hybrid position in Martinsburg,WV.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.