Patient Financial Counselor

Job Type


Full-time

Description

BARROW BRAIN AND SPINE

JOB DESCRIPTION

Patient Financial Counselor

JOB TITLE : Patient Financial Counselor

DEPARTMENT : Business Office

REPORTS TO : Revenue Cycle Director

FLSA STATUS : Non-exempt

JOB SUMMARY : Position interacts with patients for the purpose of collecting outstanding patient accounts

TYPICAL PHYSICAL DEMANDS :

• Prolonged sitting, standing, some bending, stooping and stretching and/or walking
• Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment
• Normal range of hearing and vision to record, prepare, and communicate appropriate reports

TYPICAL WORKING CONDITIONS :

• Work is performed in an office environment, with contact with patients, office staff, physicians, etc.
• Overtime as required

JOB DUTIES & RESPONSIBILITIES :


• Answers and handles telephone calls pertaining to outstanding account balances

• General filing as needed.


• Interacts with physician and/or his/her representative regarding problem patient outstanding account.


• Makes financial arrangements with patients for payment.

• Interacts with collection agencies as required.

• Defines and monitors budget payment programs, making sure that patients are complying with their agreements.

• Composes correspondence as required.

• Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc.

• Work new status in collection module on a regular basis.

• Follows up on mail return

• Mails form letters to patients to encourage payment of delinquent accounts.

• Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy

• Records information about financial status of patient and status of collection efforts

• Process patient receipts per BBS standards.

• Return all voice mail messages within a 24 hour period

• Attends staff meetings and participates in special committees

• Other duties and assignments as necessary

PERFORMANCE REQUIREMENTS:

• Reports to work regularly without undue tardiness

• Maintains positive attitude and demonstrates the utmost in professionalism

• Dresses appropriately and professionally


• Completes work accurately and in a timely manner

• Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation

• Prioritizes work activities and receives and assumes multiple job duties

• Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel

• Requires flexibility to work occasional evenings or weekends


EDUCATION & EXPERIENCE:

• Requires flexibility to work occasional evenings or weekends


• Prior experience in a private practice or hospital setting preferable

• Insurance billing experience utilizing CPT and ICD-10 coding

• Extensive background knowledge of the hospital admitting process

• High school or G.E.D.