Bilingual Customer Service Representative

Seeking a dedicated and detail-oriented Spanish Speaking Customer Service Representative to provide excellent support remotely, managing customer inquiries across various channels while ensuring thorough documentation and adapting to evolving priorities. Key Responsibilities Provide excellent customer service through phone, email, chat, or other contact methods, communicating clearly and professionally Thoroughly document all customer accounts immediately after any action taken Self-manage tasks and adapt quickly to shifting customer needs while demonstrating empathy in every interaction Required Qualifications High school diploma or equivalent required 2+ years' experience in customer service Ability to obtain and maintain a Property and Casualty (P&C) insurance license Proficiency with common customer service software and systems, such as CRM tools Comfortable using AI-enabled support tools to assist with customer inquiries