Lead Project/Program Manager - Call Center Ops Support

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.Lead Project/Program Mgmt - Call Center Ops Support(Customer Care Operations Support | Data & Analytics) OverviewWe’re looking for a Lead Project / Program Manager to drive transformation across our Customer Care Operations Support organization. This is not a traditional PM role. You’ll operate at the intersection of data, business intelligence, and execution—partnering across Operations, Product, Data, and Technology to turn insights into real, scalable outcomes. If you thrive in fast-moving environments, can bring clarity to ambiguity, and love turning data into action—this role is built for you. What You’ll DoDrive End-to-End Program DeliveryLead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes. Turn Data into ActionTranslate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact. Lead Cross-Functional ExecutionAct as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans. Optimize Customer Care OperationsIdentify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions. Own Planning & GovernanceManage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence. Manage Risk & Solve ProblemsProactively identify risks, remove blockers, and drive resolution across stakeholders and teams. Communicate at the Executive LevelDeliver clear, concise updates, insights, and recommendations to senior leadership. Influence Without AuthorityLead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes. Top Must-Have ExperienceProven success leading large-scale, cross-functional programs with measurable business impact Strong ability to translate strategy into execution (roadmaps, prioritization, delivery) Experience working in data-driven environments (analytics, BI, operations, or CX) Exceptional stakeholder management and communication skillsDemonstrated ownership of end-to-end delivery (risk, dependencies, governance, execution) Ability to operate in ambiguous, fast-paced environments and drive clarity Preferred BackgroundExperience supporting Customer Care, Operations, or Customer Experience organizationsExposure to business intelligence, analytics, or automation initiativesFamiliarity with Agile, Waterfall, or hybrid delivery modelsTrack record of influencing senior leadership and cross-functional teamsWhy This Role Stands OutHigh-visibility role with direct impact on customer experience and operational performanceOpportunity to lead transformation initiatives at scaleWork at the intersection of data, strategy, and executionPartner with senior leaders across the businessMinimum QualificationsBachelor’s degree (or equivalent experience) ~5+ years of experience in project/program management, operations, or analytics-driven rolesExperience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.Certifications (PMP, Agile, etc.) a plus Bottom LineIf you’re a business-minded program leader who can connect data, strategy, and execution—and want to drive meaningful transformation—this is a high-impact opportunity. Call to actionIf you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!Ready to join our team? Apply today! Our Lead Project/Program Mgmt jobs earn between $118,800.00 - $178,200.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneWeekly Hours:40Time Type:RegularLocation:Dallas, TexasSalary Range: $118,800.00 - $178,200.00AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.