PGA Certified Golf Instructor

Overview At PGA TOUR Superstore, we are looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring self‑less team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary Reporting to the Sales and Service Manager, the STUDIO Golf Instructor will provide world‑class service by engaging with every customer and building lasting relationships. The instructor will be responsible for achieving KPIs, including lessons taught, booking percentage, and clinic participation, while proactively growing their business and maintaining a full schedule. The instructor will organize clinics, develop custom lesson plans, and track student progress. The role includes maintaining operational standards in all assigned areas, promoting products and services, and utilizing technology to enhance lessons. A strong focus on customer engagement and operational excellence is essential for success in this role. Key Responsibilities Engage every customer and provide world‑class service by leveraging PAATSS service behaviors, building lasting relationships. Achieve key performance indicators (KPIs) such as lessons taught, booking percentage, and clinic participation. Provide golf lessons using technology including Trackman, Sam Putt Lab, USchedule, and Microsoft Office. Proactively grow the business by attracting new clients, fostering long‑term relationships, and keeping the schedule fully booked. Organize and execute clinics and events to foster community engagement and skill development. Develop custom lesson plans tailored to each player's unique needs and goals. Monitor student improvement, provide constructive feedback, and adjust training methods as necessary. Maintain working knowledge of all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level. Ensure all STUDIO area equipment and supplies are always maintained and operational. Maintain a clean, professional presentation of the STUDIO area at all times. Maintain in‑depth product knowledge of various golf clubs and explain their features, benefits, and differences to customers. Demonstrate a culture of ethical conduct, safety, and compliance across all departments. Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout promotion life cycle by utilizing bulletins on The Links. Be a champion of the products and services offerings, inform, educate, and promote offerings to customers. Provide consistent feedback to the manager on operational and merchandising opportunities to maintain the best‑in‑class experience for customers. Qualifications and Skills Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible. The candidate must maintain good standing throughout employment and may be asked to provide proof of PGA membership. Communication: Strong listening and interpersonal skills, good verbal and written communication, cross‑functional communication. Computer: Basic computer skills with working knowledge of Microsoft Office Suite. Organization: Able to organize multiple priorities to meet deadlines and objectives. Education: High school diploma or equivalent. Experience: 2+ years of golf teaching experience preferred; experience with Trackman, SAM Putt Lab, and club building is highly preferred. Schedule: Flexible availability, including nights, weekends, and holidays. Business Acumen: Ability to quickly learn business acumen with appropriate training. Accountability: Demonstrate strong self‑accountability and a proactive drive for results. Working Conditions and Physical Demands Must stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead. Equal Opportunity Employer PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. #J-18808-Ljbffr