Client Relations Specialist

Job Description

Job Description

Are you the kind of person who lights up a conversation, listens like a pro, and thrives on helping people make big decisions with clarity and confidence?

We’re a fast-growing Estate Planning and Probate law firm looking for a Client Relations Specialist to be the warm, capable first point of contact for new, existing, and former clients.

$20 - $24 hourly

What You'll Do:

• Speak with potential clients who have reached out via phone, email, or web form
• Conduct structured discovery calls using proven scripts
• Ask smart questions to understand client needs and goals
• Book qualified leads into consultations with our attorneys and case managers
• Keep detailed notes in our CRM and track follow-ups
• Reconnect with leads who cancel, no-show, or delay decisions
• Handle questions from prospective, existing, and former clients.
• Welcome law firm visitors

Qualifications

You’re a Great Fit If You:

• Are confident and kind on the phone
• Ask good questions and really listen to the answers
• Can follow a system but think on your feet
• Stay organized when juggling many tasks
• Have experience in customer service, hospitality, or sales
• Are comfortable using tech

Position Details:

• Full-time role (40 hours/week)
• In-office
• Training provided, no legal background required
• Competitive pay + KPI-based bonuses

How to Apply:

Send your resume in pdf format and a brief note telling us why you’d be great in this role and your ties to Frederick County to lolac at lenaclarklegal dot com. If you’ve ever helped someone take a big step with clarity and confidence, we want to hear about it. As a closing sentence, please write, “I have read the instructions contained in the job posting and have followed the instructions.”

Email your resume and cover letter in PDF format to lolac at lenaclarklegal dot com. The subject line of the email should be your last name (all caps), followed by the position you are applying for in lowercase, followed by one word that you would use to describe yourself in all caps (for example, SMITH Legal Intake Specialist AWESOME).

Absolutely no recruiters. Please do not call us to check the status of your application.

The Law Office of Lena A. Clark, LLC, was founded eleven years ago and has eleven full-time employees. We are an Inc. 5000 business. We are Winners and Finalists in the Frederick News-Post's annual Best of the Best competition for the Estate Planning Law Firm, Best Attorney, and Best Woman-owned business for the last six years. We were honored to receive the Law Firm 500 award for three years, recognizing us as one of the fastest-growing small law firms in the United States.

• PTO
• Paid federal holidays
• 401(k), match, and profit-sharing
• Pretax contribution to health insurance, if needed
• An amazing collegial team