Parts and Service Specialist

Parts and Service Specialist

The Parts and Service Specialist role will be responsible for supporting the service technician in the field.

Key Duties and Responsibilities:

• Responsible for the sourcing, quoting, and ordering parts necessary for the customer in support of the service technician field calls.
• If necessary, create part numbers for new parts in the ERP system. Review all part numbers created by the branches to reduce duplicate parts numbers.
• Notify service techs when parts arrive, ship them to assigned locations.
• Schedule service technician's customer visits to maximize number of visits per pay. This includes scheduled PM's, installations, and ad hoc customer requested repairs.
• Maintain service calendar, customer machine schematics, and run service reports in coordination with the Service Manager.
• Enter service reports and invoice customers for parts purchased and service performed.
• Handle parts returns, vendor RMAs, and warranty claims on parts and machines.
• Monitor and process parts invoices as needed.
• Provide back up support to the branch managers for PO approval process in their absence.
• Other tasks as assigned

Education and/or Experience:

• Bachelor's degree in Supply Chain Management, Business, or related field desired.
• Five years of related experience preferred.
• Knowledge of machine parts and machine repair services.
• Experienced in Lean Six Sigma.

Competencies:

• Excellent written and verbal communication skill
• Ability to solve problems using a structured approach
• Excellent organizational skills and attention to detail
• Proficient computer skills including MS Office Suite and TEAMS/Sharepoint

Work Environment:

• Warehouse environment, not climate controlled.
• Office environment, climate controlled
• Noise level in this work environment is usually moderate

Why work at Associated Packaging, Inc.?

Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.

Associated Packaging, Inc. is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.