Customer Service BDC Agent

Description of the role:

As a Customer Service BDC Agent at BMW of the Main Line, your primary responsibility will be to assist customers with inquiries related service appointments. You will be the first point of contact for customers, providing exceptional customer service and ensuring their needs are met efficiently.
Responsibilities:

• Handle inbound and outbound calls professionally and efficiently
• Assist customers with scheduling service appointments
• Update customer records accurately in the CRM system
• Provide information on promotions and specials

Requirements:

• Previous experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and problem-solving skills
• Proficiency in computer systems and CRM software

Benefits:

Competitive compensation of $15.00 - $20.00 per hour paid bi-weekly, opportunities for advancement within the company, employee discounts on products and services, and a positive work environment.
About the Company:

BMW of the Main Line is a premier luxury car dealership located in Bala Cynwyd, PA. We pride ourselves on providing exceptional customer service and an extensive selection of new and pre-owned BMW vehicles. Join our team and be a part of a dynamic and successful organization!

• Experience with phone, computer (Excel spreadsheets), customer relations required
• Must have great communication and people skills
• A team player with an outgoing, positive attitude is a must
• Competitive Hourly Wages, Benefits, 401(k) and Health Plans available

We attribute our success and growth to our dedicated, hard-working team members. Do you have what it takes to join us?

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.