MEDICAL ASSISTANT

*Bilingual Required*

Job Summary:
Medical Assistants help patients by providing information, services, and assistance. Other duties include obtain medical records; maintaining medical supplies inventory; coordinating equipment needs for patients; appointment scheduling; answering phones. Bilingual is preferred. Employee provides superior customer service to all patients, family members, physicians and staff.

Job Experience:
Minimum of 1 year experience with a focus on details, knowledge and understanding of medical office procedures, familiarity with medication refills and triaging for the providers.

Essential Job Functions, Job Duties:

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepares patients for examination by taking blood pressure, respirations, heart rate, weight, and temperature; and any other requested vital signs; reporting patient history summary.
• Assists in examination and treatment of patients under the supervision of the medical provider.
• Obtain patient information and maintains patient confidence by completing and safeguarding medical records; keeping patient information confidential.
• Assist with release and tracking of medical records request. Ensuring that all HIPAA Regulations and Policies following Federal, State and Organizational policies.
• Provides medication instruction per Physician/APRN/RN.
• Prepares exam rooms for patient visit.
• Coordinates equipment needs for patients.
• Coordinates referrals for patients to Home Health Agencies and other medical specialties
• Assist with scheduling follow up appointments.
• Triage of patient, family, pharmacy phone calls.
• Uses an electronic medical record and automated schedule system to prepare and maintain patient records
• Ability to handle multiple tasks.
• Great communicator able to deal tactfully and professionally with patients, families, agencies, staff and physicians.
• Obtains detailed information by telephone or electronically
• Serves as a liaison between patient/family/provider.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Provides general program-specific information to callers (patients) within the scope of knowledge and authority.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Serves and protects the palliative care practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation and scanning, data entry, creating reports, telephone support.
• Performs independent patient and outside provider call triaging and assist in directing patient flow.
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
• Resolves issues directly or ensures appropriate management of call by others
• Adheres to the Avow Care Services Compliance and Ethics Program.

Core Values:

Innovation:
We embrace change and are always looking at creative ways to solve problems and serve new populations.

Integrity:
We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.

Collaboration:
We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.

Celebration:
We believe in the importance of celebrating life and relationships.

Education:
We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.

Education/Experience: Prior back and front office experience, taking patient medical history and vitals, obtain medical records, assist with medication refills and authorizations, triage phone calls for providers, maintain medical supplies and assist with scheduling and front office duties. Medical Assistant certificate program or an Associate of Science in Medical Assisting program

Certificates, Licenses, Registrations: Medical Assistant Certification. Basic Life Support (BLS) certification required for healthcare. Valid driver's license and Automobile Insurance

Language Skills: Communication skills of reading, writing, and speaking in English. Bilingual Spanish preferred.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee may be required to sit, stand, walk, and reach with hands and arms, use hands to finger, handle, or feel. The employee may be required to stoop, kneel, crouch, or crawl. The employee may need to lift and/or move up to 10 pounds. Employee may also be required to see, hear, and talk.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee may be exposed to outside weather conditions. The noise level in the work environment is usually moderate. Field evaluations involve driving to patient homes.

Compensation and Benefits:
This is only a summary of our employee benefits; it is subject to change.

• Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
• Supplemental Benefits (hospital confinement, accident and/or cancer)
• Dental insurance
• Vision Insurance
• Life and accidental death/dismemberment insurance (company paid)
• Long term care insurance (company paid)
• Retirement savings plan (TSA/403(b) matching program)
• Short and long term disability insurance (company paid)
• LegalShield (identity protection and more)
• Bereavement leave for family and pets
• Direct deposit
• Credit union availability
• Employee Assistance Program
• Paid time off
• Mileage reimbursement
• In-house continuing education opportunities
• Discounted membership at local area Fitness Center
• Tuition reimbursement
• Other employer-sponsored activities

Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.

All applicants offered a position are required to complete a screening through the Clearinghouse. For more information, click here