Systems Analyst, AWS Connect Focus, Progression

Title: Systems Analyst, AWS Connect Focus, Progression

Company : Tampa Electric Company

Location: Midtown East Tower

State and City: Florida - Tampa

Shift: 8 Hr. X 5 Days

Hiring Manager: Dilip Tadisina

Recruiter: Mark Koener

TITLE: Systems Analyst, AWS Focus, Progression

PERFORMANCE COACH: Manager Application Development & Support

COMPANY: TECO Services Inc.

DEPARTMENT: Information Systems

Note: Seeking ideally to hire at the Senior level but can hire at any level within the job family of progression, based on Education and years of Experience.

POSITION CONCEPT

A Systems Analyst develops applications; implements software packages, integrates applications, and provides 24x7 application support. Collaborates on all phases of the software development life-cycle (SDLC) with a focus on the application design, development, and implementation phases. Utilizes appropriate development tools and technologies in keeping with the IT architecture.

FOCUS AREAS

• AWS

• AWS Connect

• Python language coding

• AWS CDK development

• Azure Devops

• Git, GitHub

• CI/CD pipeline

• Agentic AI

• React

ADVANCEMENT IN PROGRESSION

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on direct observation of the employee’s performance, accomplishments, qualifications, and the business and/or technical needs of the department.

WORKING CONDITIONS

Most work performed in an office environment, but occasional travel to operating locations is required.

Level 1 - Associate Systems Analyst

The Associate Systems Analyst develops software of limited complexity. Provides primary support for one or more applications. Participates on Application Development and Support teams. Works under direct supervision.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Develops software of limited complexity based on specifications provided.

2. Implements software packages for which limited configuration and integration is required with minimal vendor contact.

3. Integrates applications where the complexity of interfaces is limited and based on specifications provided.

4. Provides 24x7 primary support for one or more applications typically classified as ‘niche’ or ‘core’, but not ‘mission-critical’. May provide secondary support for mission-critical applications.

5. Supports the request and analysis phases of SDLC by assisting with documentation and estimates.

6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables under the guidance of more senior staff.

7. Participates on an Application Development and Support team as well as project teams under the direction of their manager, senior team members, or project managers.

8. Acquires and maintains knowledge of business areas relevant to projects and application support assignments.

9. Acquires and maintains appropriate technical skills.

QUALIFICATIONS

Education

Required: Bachelor’s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. In lieu of

Bachelor’s degree, additional years related experience may be considered.

Licenses/Certifications

Preferred: Certifications in specific job-related disciplines are preferred.

Related Experience

Required: Minimum one year of experience in systems analysis, design, and development. In lieu

of Bachelor’s degree, a minimum high school diploma and 4+ additional years related experience may be considered.

Knowledge/Skills/Abilities (KSA)

Required:

• Working knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies.

• Good verbal, written, analytical, and interpersonal skills.

• Understands project plans and is able to clearly articulate their role, project goals, and timelines.

• Working knowledge of the Microsoft Office suite.

• Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.

Level 2 - Systems Analyst

The Systems Analyst develops software of moderate complexity based on specifications provided. Provides primary and/or secondary support for one or more applications. Participates on Application Development and Support team. May serve as Technical Lead on small projects. Works under moderate supervision and may oversee contract resources and/or junior staff.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Develops software of moderate complexity based on specifications provided.

2. Implements software packages for which moderate configuration and integration is required; interaction with vendor resources remotely or onsite may be required.

3. Integrates applications with moderately complex interfaces based on specifications provided.

4. Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical.

5. Supports the request and analysis phases of SDLC by producing required documentation and estimates with review by more senior staff.

6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables with review by more senior staff.

7. Participates on an Application Development and Support team as well as project teams under the direction of their manager, senior team members, or project managers. May function as Technical Lead on small projects.

8. Acquires and maintains knowledge of business areas relevant to projects and application support assignments.

9. Acquires and maintains appropriate technical skills.

SUPERVISION

Indirect Supervision: Provides no direct supervision, but may be assigned a leadership role that could

include overseeing contract resources and/or junior staff.

QUALIFICATIONS

Education

Required: Bachelor’s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. In lieu of

Bachelor’s degree, additional years related experience may be considered.

Licenses/Certifications

Preferred: At least one professional certification in specific job-related disciplines.

Related Experience

Required: Two years of experience in systems analysis, design, and development. In lieu of

Bachelor’s degree, a minimum high school diploma and 4+ additional years related experience may be considered.

Preferred: Four years of experience in systems analysis, design, and development.

Knowledge/Skills/Abilities (KSA)

Required:

• Working knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies.

• Good verbal, written, analytical, and interpersonal skills. Effectively presents information to their team and department as needed.

• Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects.

• Comprehends technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture. Authors technical design specifications for small projects.

• Proficient with the Microsoft Office suite.

Level 3 - Senior Systems Analyst

The Senior Systems Analyst develops complex software and integrates applications with complex interfaces based on specifications provided. Creates and reviews technical design specifications. Works under limited supervision and mentors junior staff.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Develops complex software based on specifications provided. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.

2. Implements software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.

3. Integrates applications with complex interfaces based on specifications provided.

4. Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical.

5. Supports the request and analysis phases of SDLC by producing required documentation and estimates; reviews deliverables produced by junior staff.

6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; reviews deliverables produced by junior staff.

7. Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. May function as Technical Lead on any project.

8. Acquires and maintains knowledge of business areas relevant to projects and application support assignments.

9. Acquires and maintains appropriate technical skills and mentors junior staff. Participates in developing and driving standard practices within their team.

SUPERVISION

Indirect Supervision: No direct supervision. Frequently assigned a leadership role that could include

overseeing contract resources and/or junior staff.

QUALIFICATIONS

Education

Required: Bachelor’s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. In lieu of

Bachelor’s degree, additional years related experience may be considered.

Licenses/Certifications

Preferred: One or more professional certifications in specific job-related disciplines.

Related Experience

Required: Six years of experience in systems analysis, design, and development. In lieu of Bachelor’s

degree, a minimum high school diploma and 4+ additional years related experience may be considered.

Preferred: Eight years of experience in systems analysis, design, and development.

Knowledge/Skills/Abilities (KSA)

Required:

• Strong knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies; suggests application of new technologies when appropriate.

• Strong verbal, written, analytical, and interpersonal skills. Frequently presents information to their team and department.

• Understands project plans and is able to clearly articulate their role, project goals, and timelines. Develops project plans for small projects; partners with Project Managers to develop project plans for large projects.

• Creates and reviews technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.

• Proficient with the Microsoft Office suite.

Level 4 - Systems Analyst Consultant

The Systems Analyst Consultant leads complex software development projects. Leads selection and implementation of software packages and drives substantial interaction with vendor resources. Serves as subject matter expert in technical discipline. Works under minimal supervision and mentors and directs junior staff. May serve as backup to Manager in a limited capacity.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Leads complex software development projects. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.

2. Leads selection and implementation of software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.

3. Leads the integration of applications with complex interfaces based on specifications provided.

4. Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. Coordinates maintenance activities which may include release schedules for one or more functional areas.

5. Supports the request and analysis phases of SDLC by producing required documentation and estimates; oversees and manages deliverables produced by junior staff.

6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; oversees and manages deliverables produced by junior staff.

7. Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. Functions as Technical Lead on projects and oversees technical staff; may lead multiple concurrent projects.

8. Subject matter expert in multiple business areas, including those relevant to projects and application support assignments.

9. Considered a subject matter expert in their technical discipline; mentors and directs junior staff, provides feedback to manager on junior staff performance review. Develops and drives standard practices within their team.

SUPERVISION

Indirect Supervision: No direct supervision, but serves in a leadership role overseeing junior staff and contract resources. In this leadership role, oversees projects and/or functional segments within the team, and manages day-to-day responsibilities. May serve as a backup to their manager in a limited capacity.

QUALIFICATIONS

Education

Required: Bachelor’s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. Experience above minimum may be considered in lieu of Bachelor’s degree.

Licenses/Certifications

Preferred: Two or more professional certifications in specific job-related disciplines.

Related Experience

Required: Ten years of experience in systems analysis, design, and development.

Preferred: Twelve years of experience in systems analysis, design, and development.

Knowledge/Skills/Abilities (KSA)

Required:

• Expert knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies; leads application of new technologies when appropriate.

• Strong verbal, written, analytical, and interpersonal skills. Frequently presents information to their team and department.

• Develops project plans for small projects; partners with Project Managers to develop project plans for large projects. Assists manager with project scheduling and resource management.

• Creates and reviews technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.

• Expert with the Microsoft Office suite.

• Drives continuous process improvement for SDLC, maintenance, application support, and technology architecture.

Level 5 - Lead Systems Analyst

The Lead Systems Analyst leads complex software development projects. Leads the integration of applications with complex interfaces. Serves as subject matter expert relevant to projects and application support assignments in multiple business areas. Mentors and directs junior staff. May serve as backup to the Manager.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Leads complex software development projects. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.

2. Leads selection and implementation of software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.

3. Leads the integration of applications with complex interfaces based on specifications provided.

4. Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. Coordinates maintenance activities which may include release schedules for one or more functional areas.

5. Supports the request and analysis phases of SDLC by producing required documentation and estimates; manages and oversees junior staff in the production of deliverables.

6. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; manages and oversees junior staff in the production of deliverables.

7. Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. May function as Technical Lead on projects and oversee technical staff; may lead multiple concurrent projects.

8. Subject matter expert in multiple business areas, including those relevant to projects and application support assignments.

9. Considered a subject matter expert in their technical discipline; mentors and directs junior staff. Develops and drives standard practices within their team.

SUPERVISION

Direct Supervision: Direct supervisory responsibility for assigned IS staff including Associate Systems Analysts, Systems Analysts, Senior Systems Analysts, and Technical Systems Analysts; may also supervise contract resources.

Responsible for resource management, staff augmentation, and vendor relationships and ensures there is adequate support for all assigned IS applications for both day-to-day operations and on-call support.

May serve as a backup to the Manager.

QUALIFICATIONS

Education

Required: Bachelor’s degree in Information/Computer Science, Business Administration, Engineering, Mathematics, Information Systems or equivalent discipline. One or more professional certifications in specific job-related disciplines.

Licenses/Certifications

Preferred: Two or more professional certifications in specific job-related disciplines.

Related Experience

Required: Ten years of experience in systems analysis, design, and development.

Preferred: Twelve years of experience in systems analysis, design, and development.

Knowledge/Skills/Abilities

Required:

• Expert knowledge of business software applications and hardware technologies. Stays current with IT industry trends and emerging technologies; leads application of new technologies when appropriate.

• Strong verbal, written, analytical, and interpersonal skills. Frequently presents information to their team and department.

• Develops project plans for small projects; partners with Project Managers to develop project plans for large projects. Assists manager with project scheduling and resource management.

• Creates and reviews technical design specifications and possesses knowledge of development tools and technologies in support of the Information Technology Architecture.

• Expert with the Microsoft Office suite.

• Drives continuous process improvement for SDLC, maintenance, application support, and technology architecture.

TECO offers a competitive Benefits package!!

Competitive Salary 401k Savings plan w/ company matching * Pension plan * Paid time off Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

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Nearest Major Market: Tampa

Job Segment: Systems Analyst, Computer Science, Technical Support, Application Developer, Engineer, Technology, Engineering