Veterinary Receptionist

Forest Valley Veterinary Clinic is seeking an outgoing Receptionist to become the next member of our incredible team. As the face of the hospital, you will greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while managing a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

Schedule:

This is a full-time position with a 5/8 schedule and flexible availability needed Monday through Friday and coverage for Saturdays as needed.

Full-time benefits and compensation**:

• Compensation: $18-21 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance, disability, and 401k options
• Employee Assistance Program
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 1+ years of customer service experience in client-facing role
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Strong client communication and multitasking skills
  • Scheduling, phone handling, and medical record management
  • Ability to triage client concerns and communicate urgency appropriately
  • Experience with invoicing and payment processing
  • Calm, professional teamwork in a fast-paced clinical environment

About us:

Forest Valley Veterinary Clinic, located in Cottage Grove, Oregon, is dedicated to providing compassionate and personalized veterinary care in a warm and welcoming environment since 1982. With a team of experienced veterinarians and caring staff, they offer a wide range of services tailored to meet the individual needs of each pet-including dogs, cats, pocket pets, and exotics. From preventive care and wellness exams to advanced diagnostics and surgical procedures, Forest Valley Veterinary Clinic prioritizes the health and well-being of every animal while fostering strong, trusting relationships with pet owners. As a long-standing and trusted part of the local community, they strive to ensure every pet receives the highest standard of care.

*To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.