HVAC Service Manager

HVAC Service Manager Location: Bozeman, MT Salary: $85,000-$200,000 Job Summary At Comfort Systems of Montana, we are currently looking for an experienced HVAC Lead Installer to join our dynamic team. This role is crucial for our mission to deliver exceptional HVAC services to both commercial and residential clients. As a Journeyman Installer, you will lead installations, ensuring that both electronic and mechanical components meet our high standards of quality and efficiency. This position offers a unique opportunity to work on a variety of HVAC systems, including the latest in smart home automation and energy‑efficient technologies. Core Responsibilities Lead & Develop the Service Team: Recruit, onboard, coach, and mentor both residential and commercial technicians and dispatchers while conducting regular performance reviews. Manage Scheduling & Dispatch: Oversee daily dispatching to ensure timely, efficient service calls and balance workloads for optimal first‑time fix rates. Ensure Outstanding Customer Experience: Own customer escalations, resolve issues promptly, and follow up to confirm satisfaction, driving "customers for life." Quality Assurance & Compliance: Implement and enforce service standards, safety protocols, and licensing requirements, and audit completed jobs for workmanship and documentation. Inventory & Equipment Oversight: Maintain parts and equipment inventories by forecasting demand, controlling costs, and managing vendor relationships. Process Improvement & Reporting: Analyze KPIs like response times and repeat visits, implement corrective actions, and generate regular service reports highlighting trends and opportunities. Budget & P&L Accountability: Develop and manage the service department budget, track expenses and labor costs, and identify upsell and maintenance‑contract opportunities. Cross‑Functional Collaboration: Partner with Sales/Comfort Advisors for pre‑sales assessments and with Marketing to promote service specials, maintenance plans, and IAQ offerings. Training & Development: Design and deliver ongoing technical and soft‑skills training, ensuring all technicians maintain required certifications and authorizations. Safety & Risk Management: Conduct regular safety meetings, champion a zero‑accident culture, and ensure the team adheres to all safety laws, regulations, PPE, and lock‑out/tag‑out procedures. Technology & Tools: Oversee and fully leverage ServiceTitan—optimize configurations, build custom dashboards and reports, and train the team on best practices to drive data‑driven decisions. Benefits & Culture $85,000-$200,000 (Salary + Commissions). Company‑provided vehicle, cell phone, and laptop. Medical. Dental, Vision, and Accident Insurance are also available. 401K Plan. Paid holidays.Paid vacation time. Opportunity for advancement. Ongoing local, regional, and national training opportunities. Mentorship and personal, professional, and financial goal planning. Our family of employees participates in weekly workouts, hunting trips, camping trips, BBQs and other fun activities throughout the year. #J-18808-Ljbffr