Mortgage Servicing Specialist

Overview Compensation: $19.00 - $26.00 hourly based on experience and credentials Location Type: Hybrid, The candidate must be onsite one day a week. Position Type: Full Time Schedule: Monday through Friday 8:00 AM - 5:00 PM The Mortgage Service Specialist plays a vital part in providing outstanding member service in accordance with Suncoast Credit Union standards. This role serves credit union members in a timely, accurate, professional, and courteous manner through telephone inquiries. This individual will perform a wide variety of tasks to originate mortgage loans and improve members’ financial lives. Responsibilities Process a wide variety of member requests on their mortgage loan accounts; for instance, application of payments, payoff quotes, posting of payoff proceeds, fees, lump sum payment re-amortizations, and escrow analysis Perform member verification to protect the members’ confidential information Serve as an expert in mortgage servicing requests Review, analyze, and recommend subordination, partial release, and mortgage modification requests Prepare and deliver the required forms to members, title companies, or attorneys Modify terms of existing loans, including reducing or terminating credit lines Complete the satisfaction of mortgage document when loans are paid in full to ensure proper release of lien on collateral held in accordance with applicable laws and regulations Resolve member inquiries or disputes related to mortgage billing statements, address discrepancies, payment posting, escrow analysis, 1098-Mortgage Interest Statements, etc. Perform research, validation, and file maintenance as needed on a variety of departmental reports to ensure accuracy of data input and reporting Explain Tax and Insurance Account Disclosure Statement to members, including surplus, shortages, and deficiencies Resolve flood zone disputes, communicate with third-party vendors, and perform file maintenance as required Communicate to members the final determinations based on laws and regulations for flood insurance Produce written mortgage payoff letters from the host computer system or mortgage servicing system according to established guidelines and within regulatory time frames Monitor and track real estate property tax requirements for members’ escrow accounts in accordance with applicable laws and regulations Assist with review, editing, and processing of data for 1098-Mortgage Interest Statement reports Implement required performance standards for quality, communication, promptness, and identifying member needs Maintain knowledge of current policies, procedures, and applicable laws or regulations Support branch and call center staff through ChangeGear tickets, providing prompt, professional, and clear feedback to tickets Review, process, and input information in the mortgage servicing system for ACH payment processing Collaborate with EFT Department and members to resolve discrepancies Attend educational events to increase professional knowledge Qualifications High school diploma or equivalent 2+ years of progressively responsible mortgage or loan servicing experience, preferably with a financial institution Ability to work in a high volume, fast-paced environment Ability to work independently and in a team-oriented environment Proficient in resolving members’ concerns Ability to effectively handle complex members’ situations and elevate matters accordingly Proficient in Microsoft Office software, including MS Excel and MS Word Ability to prioritize tasks by effectively managing competing and changing priorities to meet required deadlines Accurate, detail-oriented, and organized with task management Ability to analyze and resolve difficult and complex problems Proficient communication written, verbal and interpersonal skills to interact effectively with members, staff, vendors, and government regulators Ability to communicate information requiring explanation or interpretation Benefits Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO Community Involvement: Paid Volunteer Hours Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at Company Overview #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at #J-18808-Ljbffr