Sales & Service Technician

About us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our U.S. headquarters is located in Chicago’s Fulton Market district, with an additional office in New York City’s SoHo neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. About the Role This is a full-time on-site role located in the area Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions Communicate repair findings, maintenance recommendations, and replacement options clearly to customers Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations Provide excellent customer service while managing customer expectations in real time Process customer transactions and service details accurately within Dyson systems Complete daily and weekly operational reporting as required Manage parts usage, inventory accuracy, and service documentation Follow Dyson service processes, quality standards, and escalation procedures Support escalated repair cases and collaborate with broader service teams when needed Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations Handle objection-based conversations professionally while maintaining a premium customer experience About You 6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments Ability to communicate confidently with customers, including during objection handling or service-related discussions Aptitude for learning technical diagnosis and repair procedures Curiosity to uncover hidden product needs beyond stated complaints. Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution Strong verbal, written, and interpersonal communication skills Ability to prioritize in a fast-paced environment Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word Collaborative mindset with proven success in team environments Ability to lift and move up to 50 lbs High School Diploma or equivalent preferred Must be at least 18 years of age Benefits At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. Financial benefits: 401K with up to a 4% match Company paid Life Insurance and AD&D Flexible Savings Account (FSA) and Health Savings Account (HSA) Lifestyle benefits: Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time Pre-tax Commuter Benefits (applicable areas only) Generous Child Care Leave Program Wellness Program Employee Assistance Program Generous Dyson Product Discounts Health Benefits Multi-Level Healthcare Coverage Options Vision & Dental Coverage Company paid Short-Term and Long-Term Disability #LI-Onsite Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas. #J-18808-Ljbffr