Financial Services Officer I - Rancho Bernardo Branch

Job Description

Job Description

Financial Services Officer I

Retail Operations | Rancho Bernardo Branch 

Help Members Achieve Their Financial Goals

At MyPoint Credit Union, we are committed to improving the financial well-being of our members and communities. We are seeking a motivated, relationship-focused Financial Services Officer I who is passionate about delivering exceptional service, building strong member relationships, and helping individuals and businesses achieve their financial goals.

In this role, you will serve as a trusted financial resource for members by identifying their needs, recommending products and services, opening accounts, processing loans, and developing new business opportunities. If you enjoy building relationships, engaging with the community, and providing personalized financial solutions, we'd love to hear from you.

What You'll DoMember Service & Relationship Building

• Serve as the primary contact for consumer and business members seeking financial solutions.
• Build meaningful relationships by understanding member needs and providing exceptional service.
• Recommend deposit products, loan solutions, wealth management services, and insurance/protection products that align with members' financial goals.
• Open new memberships and accounts while ensuring compliance with applicable regulations and credit union policies.

Lending & Financial Solutions

• Conduct financial needs assessments and loan interviews.
• Recommend appropriate lending and financial solutions based on members' goals and circumstances.
• Process loan applications and ensure all required documentation is obtained and maintained.
• Ensure all lending activities comply with credit union policies and regulatory requirements.

Business Development & Community Outreach

• Conduct outbound calls to members, prospects, and Select Employer Groups (SEGs).
• Participate in community events, networking opportunities, and business development activities.
• Promote MyPoint Credit Union products and services to generate new business and strengthen community relationships.
• Identify opportunities to deepen member relationships through referrals and additional services.

Branch Support

• Perform notary services as needed.
• Serve as Manager on Duty in the absence of the Branch Manager.
• Support team initiatives and contribute to overall branch success.
• Perform additional duties and special projects as assigned.

Call Center Responsibilities (If Assigned)

• Schedule member appointments through remote delivery channels.
• Assist with card services, including travel notifications, card activations, and troubleshooting card-related issues.
• Review and approve Remote Deposit Access (RDA) requests.
• Respond to member inquiries through phone, email, and other digital channels.
• Provide support for online and mobile banking services.

Compliance & Security

• Adhere to all applicable laws, regulations, policies, and procedures.
• Maintain compliance with Regulation CC, Bank Secrecy Act (BSA), OFAC, USA Patriot Act, and Customer Identification Program (CIP) requirements.
• Protect the confidentiality of member information at all times.
• Follow all security and fraud prevention procedures.

What We're Looking ForRequired Qualifications

• High school diploma or GED.
• Minimum one (1) year of financial services, banking, credit union, retail sales, or customer service experience.
• Demonstrated success in relationship building, sales, or business development.
• Experience using technology, mobile applications, and digital platforms.
• Strong verbal and written communication skills.
• Ability to identify member needs and recommend appropriate financial solutions.
• Demonstrated commitment to delivering exceptional member service.
• Current Mortgage Loan Originator (MLO) registration or the ability to obtain registration.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office applications and financial services systems.

Preferred Qualifications

• Credit union or banking experience.
• Consumer lending experience.
• Notary Public certification.
• Community involvement, networking, or business development experience.

What Makes You Successful

• Passion for helping people achieve financial success.
• Strong relationship-building and communication skills.
• Ability to proactively identify opportunities and solve problems.
• Commitment to providing exceptional member experiences.
• Comfortable working in a sales and service-focused environment.
• Ability to adapt to changing priorities while maintaining a positive attitude.

Why Join MyPoint?

At MyPoint Credit Union, we believe our employees are our greatest asset. We offer a collaborative and supportive environment where team members are encouraged to grow professionally, develop new skills, and make a meaningful impact on the lives of our members.

As a MyPoint team member, you'll have the opportunity to help individuals, families, and businesses achieve their financial goals while building a rewarding career with a purpose-driven organization.

Apply today and become part of a team that's dedicated to making a difference in our members' financial lives and our community.

  MyPoint Credit Union is an Equal Opportunity Employer and values diversity, equity, and inclusion in the workplace.