Receptionist/Support Service Coordinator

Front Desk Receptionist/Support Service CoordinatorThe front desk receptionist/support service coordinator manages incoming calls, schedules service appointments, greets customers, and coordinates with service technicians. First point of contact for customers, supporting both the customer and the technicians. Provides superb customer service and preserves customer loyalty. Passionate and punctual self-starter to handle multi-line phones, greet customers, assist with daily cash drawer reconciliation, take phone messages, and act as the first-line liaison.Essential Job Duties and ResponsibilitiesEnsure smooth daily schedulingService coordination between customers and service writer and/or technicians to determine customer needsFollow up with customers to ensure customer satisfactionAnswers and transfers phone calls in a polite and friendly mannerWelcome visitors and act as liaison between employees and customersSchedules appointments and provide service quotesMaintain product displays and a clean, organized front counter and lobby areaOperate standard office equipment on a regular basisData entry and scanningReceive deliveries; sort and distribute incoming mailAssist office staff with tasks as neededPerforms other duties as assignedRequired Skills and AbilitiesExcellent verbal and written skillsExcellent interpersonal and customer service skillsComfortable multi-tasking and prioritizing tasks without guidanceProficient in Microsoft Office including but not limited to ExcelComfortable working in a fast-paced, team-oriented environmentAttention to detail and accuracyBasic understanding of clerical procedures and systems such as recordkeeping and filingAbility to work independentlyPhysical RequirementsProlonged periods of sitting and/or standingMust be able to lift up to 15 poundsEducation and ExperienceHigh school diploma or general education degree (GED) requiredPrevious clerical and/or customer service experience preferredPrevious experience in the tire and automotive service industry preferred