Senior Operations Team Lead

Senior Operations Team Lead Category: Project Management Main location: United States, District of Columbia, Washington Position ID: J0626-0429 Employment Type: Full Time Position Description The Senior Operations Team Lead is responsible for overseeing operational performance, service delivery quality, and cybersecurity readiness across a federal IT environment. This role requires a hands‑on leader with deep experience managing system availability, operational metrics, and compliance activities while guiding technical teams in maintaining secure, resilient production systems. Your future duties and responsibilities Lead day‑to‑day IT operations and service delivery activities, ensuring stable, secure, and high‑performing production environments. Manage Service Level Agreements (SLAs), system availability metrics, and operational reporting to ensure adherence to performance targets and identify opportunities for improvement. Oversee operations support related to cybersecurity compliance, including FISMA requirements, NIST SP 800‑53 and NIST 800‑37 frameworks, and POA&M lifecycle management. Coordinate audit readiness activities and documentation for internal and external audits, ensuring accuracy, timeliness, and issue resolution. Collaborate with cybersecurity, engineering, and application teams to maintain operational continuity and ensure alignment with organizational standards. Monitor system performance trends, troubleshoot operational issues, and drive root‑cause analysis and long‑term corrective actions. Support incident management and escalation processes to restore services quickly and prevent recurrence. Prepare recurring operational dashboards, reports, and briefings for leadership and stakeholder review. Mentor junior staff, promote operational best practices, and contribute to continuous improvement across the environment. Required qualifications to be successful in this role Minimum of 6 years of experience in IT service delivery, cybersecurity operations, or operational support for federal IT systems. Demonstrated experience managing SLAs, system availability metrics, and operational performance reporting. Hands‑on experience supporting FISMA compliance, NIST SP 800‑53, NIST 800‑37, and POA&M management activities. Experience supporting audit readiness efforts for federal oversight bodies. Strong understanding of operational processes, incident management, and service delivery best practices. Excellent communication skills with the ability to coordinate across technical and non‑technical teams. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.