Amazon Sales & Operations Manager

We are hiring for our client who is a distributor for a premium German micronutrient supplement

brand. Most of their consumer business runs through Amazon, alongside their DTC Website, and a compact

amount of wholesale retail partners.

We are looking for a hands-on, commercially minded operator to own the day-to-day performance

of this business. This is a turnaround role, not a brand-building role: the priority is to protect and

win back our existing customer base on Amazon, run the channel profitably, and return the

department to profitability. You will be the operational lead of a deliberately lean team, with

Finance and After Sales provided by shared internal teams.

This role suits someone who likes owning the numbers, is energized by fixing things, and prefers

doing the work themselves to managing large teams, and are comfortable with a role that spans

sales, finance, and supply chain.

Key responsibilities

Amazon & e-commerce sales (primary focus about 50%)

• Own Amazon performance end to end, with a focus on retaining and reactivating existing

and repeat customers (Subscribe & Save, reorder rates, customer lifetime value).

• Manage advertising for profitability, setting and holding targets for ACoS/TACoS and

contribution margin.

• Keep listings, pricing, inventory availability, and account health in good standing; set goals

for our Amazon agency partner and hold them accountable for results.

• Plan and run key retail events (Prime Day, Black Friday/Cyber Monday) with clear budgets

and post-event analysis.

• Oversee the DTC website and other online channels, so they complement rather than

cannibalize Amazon.

• Maintain and grow existing wholesale and retail accounts.

• Budgets, forecasting & financial performance

• Build the annual channel budget and monthly forecasts with the Finance team.

• Track P&L drivers by channel and SKU: revenue, margin, ad spend, fees, inventory carrying

costs, and write-offs.

• Report monthly against plan, flag risks early, and recommend corrective action on spend,

pricing and assortment.

Supply chain, import & inventory

• Own demand forecasting, purchase orders, and stock planning across our third-party

warehouse and Amazon FBA.

• Manage best-before-date and shelf-life risk to minimize both write-offs and stockouts.

• Coordinate inbound shipments from Germany with our freight partner and customs broker,

including import documentation for supplement products (e.g., tariff classification and

veterinary certificates for certain ingredients). No prior customs expertise is required; you

will be trained and supported.

• Set marketing priorities and budget for Amazon and DTC and direct the Sales & Marketing

Support colleague on content, listings, and promotions.

• Work with shared After Sales on customer service, claims and returns, and support

regulatory and labeling compliance as needed.

Qualifications

Must have:

• 5+ years of hands-on Amazon experience (Seller Central and/or Vendor Central), ideally in

supplements, health & wellness, beauty, or another replenishment category.

• Proven track record of improving profitability on Amazon, not just top-line growth,

including advertising management and repeat-purchase or subscription strategies.

• Experience building and owning budgets and forecasts; confident working with detailed

P&Ls in Excel.

• Inventory and FBA replenishment planning experience, ideally with products that carry

expiry dates.

• Self-starter who thrives in a small team and is comfortable being both strategic and hands-

on.

• Clear communicator, able to manage partners and agencies and work across time zones.

Nice to have:

• DTC e-commerce (e.g., Shopify), including site management, promotions, and basic

email/CRM.

• Knowledge of U.S. dietary supplement regulation and labeling or import and customs

processes.

• Experience working with a European brand owner or manufacturer; German language a

plus.

• Wholesale or specialty retail account management experience.

• Familiarity with AI or analytics tools for forecasting and reporting.

What success looks like in year one

• Amazon customer base stabilized, with measurable improvement in repeat-purchase and

subscription metrics.

• Advertising and channel spend running to an agreed profitability target.

• Department tracking to budget and moving back to profitability.

• Reliable forecasting and inventory planning with fewer stockouts and expiry write-offs.

Compensation & work arrangement

• Base salary: $110,000–$125,000, depending on experience.

• Performance bonus: Annual year-end bonus with a target of 15% of base salary, based on

achievement of agreed KPIs (e.g., channel profitability, repeat-customer and subscription

metrics, budget attainment, inventory health).

• Work arrangement: Hybrid, 3 days per week in our Chicago-area office. New hires work in

the office every day for their first 1–3 weeks for onboarding and training.