Customer Service

Job Description

Job Description

Summary:

To serve our customers through active involvement in the sales regions, including knowledge of sales activity, and providing pertinent sales and market information for products and applications. Processing sales orders, picking tickets, serial tags and shipping labels on a daily basis.

Essential Duties and Responsibilities:

• Receives, enters and confirms orders received via, fax, e-mail, and EDI
• Performs filing and scanning tasks
• Performs reporting for daily meetings.
• Provides assistance to customers regarding product applications, prices, delivery dates and terms to ensure that customer is satisfied with Reelcraft products.
• Provides freight quotes and necessary shipping information related to orders.
• Responds to customer questions and issues, following company policies and practices and determines best solution, then coordinates with customer to resolve issue.
• Provides Return Goods Authorization to customers when authorized.
• Notify sales reps of all website inquiries regarding Reelcraft products and the response given, including requesting appropriate follow-up by sales reps.
• Updates key referral accounts with input from sales reps on which accounts to keep, add or delete and follow-up from sales manager.
• Develops and maintains a proactive relationship with distributors within the sales region.
• Maintains a professional image in all communications at all times with customers, distributors, sales reps and representatives of Reelcraft.

Education and/or Experience:

• A high school diploma or equivalent required;
• A.S. or B.S. degree preferred;
• Minimum of one-year experience in customer service preferred.

Qualification Requirements:

• Strong verbal, written, and interpersonal skills.
• Ability to read and interpret technical instructions in diagram form.
• Strong analytical and problem solving skills with attention to detail.
• Successful in multi-tasking of duties prioritizing and meeting deadlines.
• Basic computer skills of Microsoft Office Products, including, Excel, Lotus and Access.
• Ability to work closely with other departments – handle interruptions courteously.

Mathematical Skills:

Skills would be consistent with expectations of an incumbent with a diploma or equivalent Basic understanding of mechanical properties and the ability to perform unit of measure conversions from English to metric and other non-standard types.

• Ability to add, subtract, multiply and divide in all units of measure and calculate figures and amounts such as discounts, percentages and commissions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Majority of time is spent sitting, talking and using hands/fingers on the computer and calculator. Occasionally the employee will need to lift boxes up to 30 lbs.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office setting that includes openness so other conversations are within hearing – moderate noise from the factory and office machines.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.