Service Administrator

Job Description

Job Description

Job Title: Service Administrator

Reports To: Mobile Service Manager

Location: Waco, TX

Company: TIME Manufacturing Company

Company Overview

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary

We are seeking a reliable Service Administrator to support daily operations at our Waco service shop. This role is the first point of contact for customers and supports service operations through communication, work order management, labor entry, and invoicing.

Key Responsibilities

• Greet customers and answer incoming phone calls
• Communicate with customers by phone and email regarding service jobs
• Open service work orders and gather unit information (warranty, rental/demo, claims)
• Call customers for job approvals, updates, and completion
• Enter daily employee labor hours
• Assist with invoicing of service operations
• Use Microsoft Word and Excel to track labor and service jobs

Qualifications

• High School Diploma or GED
• 2 + years clerical administrator or customer service experience
• Strong customer service and communication skills

• Organized, detail-oriented, and dependable
• Comfortable using Microsoft Word and Excel
• Prior service or administrative experience preferred

Core Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement
Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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