Customer Service Representative II/ Drinking Water Operations

Customer Service Representative II/ Drinking Water Operations

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Customer Service Representative II/ Drinking Water Operations

Salary

$20.74 - $22.66 Hourly

Location

718 E. Buress

Job Type

Full Time

Job Number

38944

Department

Houston Public Works

Opening Date

06/03/2026

Closing Date

6/16/2026 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Service Line/Section: Houston Water/Drinking Water Operations/Systems Maintenance Customer Service - Dispatch

Reporting Location: 718 E. Burress Street, Houston, TX 77022*

Workdays & Hours: Sunday - Saturday / Rotating Shifts.*

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem- solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external and internal customers.

Essential job duties and responsibilities include:

• Maintaining a positive and proactive approach to the guidelines and department goals.

• Collecting data and requesting field investigations.

• Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.

• Creating, updating and costing service requests and work orders accurately and in a timely manner.

• Responding to inquiries by telephone or email.

• Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.

• Maintaining and monitoring various records and reports.

• Provides guidance and training to other representatives.

• Performing other administrative and customer service-related duties as requested.

WORKING CONDITIONS:

This position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Two (2) years of Administrative or customer service-related experience are required.

Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.

LICENSE REQUIREMENTS:

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:

To view your detailed application status, please log-in to your online profile by visiting: or call View phone number on click.appcast.io.

If you need special services or accommodations View phone number on click.appcast.io (TTY 7-1-1)

If you need login assistance or technical support call View phone number on click.appcast.io.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 13 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit

01

Which best describes your highest level of education completed?

• Less than a High School Diploma/ GED

• High School diploma/GED

• Associates Degree or higher

02

How many years of verifiable administrative or customer service-related experience do you have?

• No experience

• Less than 2 years

• 2 - 4 years

• 4 - 6 years

• 5 years or more

03

Which of the following software applications are proficient in using? (Check all that apply)

• Word

• Excel

• Outlook

• IPS/Infor

• Other Work Order Tracking System

• None of the above

04

Do you have strong written and verbal communication skills?

• No

• Yes

05

Are you willing to work rotating shifts?

• Yes

• No

06

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

Required Question