Operations Manager

What you’ll do: Create and maintain a safe work environment for all Associates and Leaders Operations Managers will lead and develop a team of 3-7 front‑line Supervisors and 50‑200+ hourly associates Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly) Partner with other managers to share best practices across shifts and the network What you’ll need: Bachelor’s degree highly preferred 2‑3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries 1‑2 years management experience preferred (refers to salaried and degreed direct‑reports, or equivalent) Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (e.g., Outbound, Inbound, Inventory, Value‑add Services (VAS)) Ability to manage, motivate, direct, lead, train and develop other leaders and team members Effective communication and collaboration skills Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr