Forward Deployed Engineer

Forward Deployed EngineerCerta (certa.ai) is an AI-native third-party risk management platform that unifies the full third-party lifecycle, from onboarding through continuous monitoring and offboarding. Enterprises from the Fortune 500 to fast-growing startups use our no-code platform to manage vendors, suppliers, and partners across risk, compliance, and ESG. Trusted by Honeywell, Uber, MARS, and Boeing, we've processed over 10 million entities for 100,000+ users across 120+ countries.We're hiring a Forward Deployed Engineer to reinvent how Certa gets implemented. Because our no-code Studio lets you configure a workflow simply by describing it — Vibe Configuration? — one person can now sit with the customer, understand a requirement as it's spoken, and build it live, so they see their own workflow running in the same session. You'll work directly with Fortune 500 teams across compliance, information security, privacy, legal, procurement, finance, and sustainability — credible enough to discuss vendor-tiering policy with a Chief Procurement Officer, then open Studio and build it. You'll be one of the first people doing this, which means you'll also define how it's done.What You'll DoUnderstand the business process: Run discovery and design sessions with Fortune 500 teams across compliance, security, privacy, legal, procurement, finance, and sustainability — often in the same room with competing views — and learn how their third-party processes actually run today, including the parts that live in email, spreadsheets, and people's heads.Document & optimize it: Map the current state and agree a target state against the metrics customers actually care about — onboarding cycle time, assessment turnaround, reviewer effort, audit readiness. You're not there to digitize a bad process faithfully, and a workflow that's technically correct but painful to use won't get adopted — so reviewer effort and drop-off are your problem, not theirs.Configure & automate it in Certa: Build the workflows, forms, logic, risk scoring, and approvals in Studio using Vibe Configuration? — live in the room wherever possible — plus the integrations and data flows into existing systems, and debug them when they break.Own the delivery: Own the plan, governance, and test cycle (scenarios and cases, SIT, UAT with the customer's own testers, sanity and regression), then cutover, go-live, hypercare, and a clean handover — accountable for the date and the success metrics behind it.Bring learning back from the front lines: Find the platform's real limits before anyone else does and bring them to Product with evidence — the customer, the frequency, the cost of the workaround — and turn what you built into templates and accelerators, so the next deployment starts ahead of where yours did.What You'll NeedExperience: 3+ years in customer-facing technical delivery — forward deployed engineering, solutions architecture, implementation consulting, or technical professional services.Hands-on technical skills: Comfortable with REST APIs, JSON, webhooks, and data mapping; able to script in Python or JavaScript and debug a failure across two systems you didn't build.Production LLM experience: You've worked with LLMs in production rather than in demos — prompts, retrieval, agent workflows, and evaluating output systematically rather than by vibes.Product-centric & shipping-biased: You think about the user in front of the screen, not the requirement in the document, and favor shipping something usable and iterating over shipping something perfect and late.Delivery fluency: You've carried a go-live date in front of a customer, so project plans, RAID logs, phase gates, test scenarios and cases, SIT, UAT, and regression testing are familiar ground.Communication: Thoughtful and streamlined — you listen first, hold your own with a Chief Procurement Officer, privacy counsel, and security architect in the same room, and can say no to a customer and keep the relationship stronger for it.Domain knowledge (a plus): Third-party risk, procurement, or compliance experience helps — we'll teach you the rest.Compensation and BenefitsCompensation: Top of market salary + bonuses and equityTime off: 49 days paid time offBenefits: PTO, full benefits, retirement and wellness plansGrowth: Professional development support, remote workspace setup bonusTeam building: Annual company offsites in exciting locations around the worldLocationCerta is a remote-first company and we hire globally. We believe strongly in each team member working from the location that they choose. Should Certers wish to meet and work in person, they have 3 lively office locations they can travel to:LondonSan FranciscoJaipurThe perfect place for Certers to collaborate, co-work, and have face-to-face meetings.Why CertaCategory leadership. Certa was named a Leader in the inaugural 2026 Gartner Magic Quadrant for Third-Party Risk Management Tools — recognition that we're defining the category, not following it.Industry recognition. We've been honored across the analyst and awards landscape, including Top Tech and Customer Value distinctions in The Hackett Group's 2026 Risk Management SolutionMap, the ProcureTech100 (Advanced AI and Risk Management categories), and Best Overall eProcurement Software in the FinTech Breakthrough Awards.A top place to work. Certa was named one of Forbes' Best Startup Employers in the US. We're a fast-growing company where you'll wear many hats, ship quickly, and shape decisions that matter.Real scale with strong backing. We've processed over 10 million entities for 100,000+ users across 120+ countries. We're well-funded by leading investors including Fin Capital, Vertex Ventures, and Point72 Ventures, on the back of an oversubscribed Series B, headed towards Series C.We're excited to meet you!