Specialized Services Clinical Administrator

Specialized Services Clinical AdministratorPut your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!Performs advisory activities to assist a Specialized Services Physician with all the tasks necessary to write medical opinion letters for PCM Home Care clients.QUALIFICATIONS:Registered NurseKnowledge of the EEOICPA program and key stakeholders' operating practices (e.g. DOL Resource Centers) is strongly preferred -. Demonstrates strong verbal, written and interpersonal communication skills.Strong computer skills.Speaks, reads, writes, and comprehends English. Written communication is particularly important in this role.Demonstrates time management, organizational skills, and ability to function with minimal direction.Experience with letter writing on behalf of claimants in the EEOICPA Program is highly desirable.Diligently maintains claimant contact records in SalesforceExtensive knowledge of conditions that are common to White Card holders/EEOICPA claimants.Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processesUtilize strong phone skills - this role requires extensive time on the phone, but is not considered a Call Center positionProvide exceptional customer service to claimantsBuild strong relationships with team members, physicians, and Case Managers.ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITYLiaising with PCM's Clinical Operations and Home Care clients regarding prospective new conditions that can potentially be added to a client's white cardWrite clinical summaries to assist the Specialized Services physicianEducate Home Care clients on the benefits to them of adding new covered conditionsDocument all steps in Salesforce and update as applicableWork directly with clients and Case Managers to guide them through the DOL processRequest records from treating physicians and providers in support of the claimFollow up with claimants at each step of their DOL authorization process to gauge progress and offer additional guidanceAnswer claimant questions regarding the DOL - processes and EEOICPA program and benefitsIndividual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.Available Benefits IncludeMedicalDentalVision401(k)Company Paid Short Term DisabilityFlexible Spending Account (FSA)Health Savings Account (HSA)Paid Time OffVoluntary BenefitsPlease contact Tracie Fairman at or at View email address on click.appcast.io today to learn more about our opportunities where you can make a difference in your own career!Professional Case Management is an Equal Opportunity Employer. #J-18808-Ljbffr Professional Case Management (PCM)