Gateway Warehouse Agent

Job Description

Job Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Direct Report: Warehouse Lead, Warehouse Supervisor, Warehouse Manager; District Manager

Scope: Handle all aspects of warehouse operation, Including Air/Ocean Export, Gateway and Domestic shipments transport while adhering to company, branch and governmental guidelines and policies.

Key Results Area #1 – Operations:

• Adhere to our policies and federal regulations that are paramount to the team—Warehouse and container security policy.
• Follow the Operational process Standards. Be a leader in the industry in methods and procedures with the goal of passing OPS audit while servicing the customer.
• Comply with and exceed expectations for OPS, which include:
• Re-weigh all freight, ensure freight is not cross-labelled, stage freight in correct locations
• If freight is damaged and able to be repaired, do so as soon as possible
• All received freight must be counted and reconciled to inbound documentation.
• Any shipment received as OSD must have the exceptions (over, short or damaged with quantity/description) noted on the receiving documents and pictures must be taken and email to proper parties.
• Dangerous Goods shipments are received and handled only by trained employees with dangerous goods.
• Shipments containing Dangerous Goods meet the minimum dangerous goods receiving requirements.
• Unload cargo from truck
• Verify freight received against receipt documentation and/or booked information
• Check cargo for OSD (overage, shortage or damaged)
• Verify Truck's Wheels Are Chocked / Brakes are applied.
• Use documents to identify the freight as being at the correct address.
• Identify the product managing the freight and notify the local product leader when it arrives
• Monitor and report Overage, short and damage freight. Communicate with proper person

Key Results Area #2 – Communication

• Escalation to supervisor or manager, keep appraised of any issues that arise through weekly meetings. Or daily if needed
• Meet all deadlines. Communicate any delays in meeting the deadline.
• Answer telephone when needed

Key Results Area #3 – People

• Problem solving and communication skills.
• Open and honest, to the point, no gossip.

Key Results Area #4 – Customer Service:

• Set the tone for delivering exceptional customer service at Expeditors. Strive to not meet the client’s expectations, but exceed them,
• Be proactive toward resolving service issues. If not able to be proactive, jump in and look at the root cause, and set forth corrective actions.
• Treat everyone as your customers.
• Maintain an attitude of friendliness, courtesy, and efficiency in the eyes of the customer and your peers always.
• Know your operation, warehouse and expectations.

Key Results Area #5 – Security

• Ensure Warehouse doors are closed and always locked
• Monitor warehouse for anyone not wearing proper ID or safety vest.
• Keep all drivers within the waiting area; ensure they have signed in
• Check in truck: Comply with local security requirements.
• US/Air Product ONLY: Freight for UNKNOWN shippers is staged in an area designated for that freight only

Key Results Area #6 – Productivity

• Consistently endeavor to achieve corporate productivity goals— freight build and load on-time
• Keep overtime to a minimum. All overtime should be approved, recorded, and only used as a last resort to service the customer.
• Always look for ways to improve and become more efficient, whether through a better process, automation, or using best practices from other offices. There is always a better way.
• Stay busy, keep the warehouse clean and trash free, trash cans emptied, daily

Key Results Area #7 – Training - Self Development

• Complete training as necessary, designated by the Supervisor or Manager.
• Learn cross departmental skills.

Key Results Area #9 – Culture: Exemplify the following cultural attributes:

• Appearance – comply with dress policy; comply with desk policy, inside and out.
• Attitude – positive approach to your job and customers.
• Confidence – be confident you’ve got the best product and company available.
• Curiosity – always be asking questions ‘why and not so much ‘how.’
• Excellence – anything below being best and earning all the business is unacceptable.
• Integrity – never lie to clients, do things the right way.
• Pride – if business is lost it should hurt; do everything to get it back again.
• Resolute – relentlessly follow up, see it through, and tie up the loose ends. 99%=0.
• Sense of Humor – demonstrate this vital quality to our clients.
• Visionary – Understand your role now and envision what it should produce in 1 month, 6 months, 1 year, 5 years, etc.

• Global logistics industry knowledge 
• Software proficiency (e.g., MS Excel, MS Word) 
• English language proficiency 
• Preferred Forklift Truck license. 

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus