VOC Specialist (Government)

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.AT&T has an opening for a VOC Specialist to support the Federal Government in providing O&M support of contracted operations.**Job Duties/Responsibilities:*** Job responsibilities include but may not be limited to: Schedule video conferences with remote sites. Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls.* Provide customer interface, first tier support and trouble shooting. Operate and trouble shoot multi-vendor equipment. Equipment types include Polycom, Cisco, Pexep and others.* Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment.* Demonstration of Customer Service skills and strong phone presence required. Excellent verbal and written communication skills.* Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls. Poly, Cisco and other IT related certifications a plus.* Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.).* Overtime, shift work and occasional travel may be required, or other duties as assigned.* Candidates must be able/willing to obtain a TS clearance. Any active clearance a plus.**Required Clearance:**Must be able to initially obtain Public Trust and follow-on TS (#clearable)Our VOC Specialist's earn between $50,000 – $61,500. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.**Joining our team comes with amazing perks and benefits:*** Medical/Dental/Vision coverage* 401(k) plan* Tuition reimbursement program* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)* Paid Parental Leave* Paid Caregiver Leave* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programs* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone**Weekly Hours:**40**Time Type:**Regular**Location:**Mount Weather, Virginia**Salary Range:**$52,200.00 - $111,300.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. #J-18808-Ljbffr