Senior Supervisor, Delivery

Job Description

Position Description - Aerospace Training Manager

Overview

The Aerospace Training Manager leads the delivery, oversight, and quality assurance of aerospace training and assessment programs. This role manages instructors and assessors while ensuring all courseware, evaluations, and client deliverables meet strict aerospace industry standards.

The Manager is responsible for maintaining operational excellence, driving team performance, and ensuring the highest level of customer service in a professional environment. Flexibility is essential, as this position requires working beyond standard hours to meet operational needs and client demands. Keep in mind while there is a job description below new requirements are constantly being added and we must adapt to them.

Key Responsibilities

Lead, coach, and supervise a team of Instructors and Industrial Skills Assessors across multiple locations and shifts.

Oversee and administer complex evaluation systems (hands-on and theoretical) ensuring accuracy, consistency, and compliance.

Ensure all training programs meet aerospace industry standards, compliance requirements, and client expectations.

Manage multiple client engagements simultaneously while maintaining high-quality delivery.

Monitor and evaluate instructor and assessor performance, providing feedback, mentorship, and corrective action when needed.

Maintain accurate records.


Coordinate scheduling, staffing, and resource allocation across 1st, 2nd, and 3rd shifts.

Maintain a clean, organized, and safe industrial training environment.

Communicate effectively with clients, leadership, and internal teams regarding updates, issues, and performance.

Stay current on aerospace technologies, compliance requirements, and training methodologies.

Technical Scope / Skill Areas

Oversight and familiarity are required across training disciplines, including:

Electrical systems (installations, crimping, soldering, troubleshooting)

Bonding and grounding

Aircraft assembly and structural work

Heavy and light structure drilling, fastener, and rivet installation

Aircraft sealant application

Blueprint reading and production standards.

Aircraft systems operation and troubleshooting

Environmental Health & Safety (EHS), including confined space, LOTTO, DOT, and fall protection.

Use of power tools and hand tools in production environments

Qualifications

3-7+ years of experience in aerospace training, assessment, or production leadership roles

Prior leadership or management experience preferred.

Strong technical background in aerospace manufacturing or maintenance

Proven ability to instruct, mentor, and lead technical teams.

Excellent interpersonal, communication, organizational, and record-keeping skills

Proficiency in MS Office and ability to learn new systems and software quickly.

Ability to manage multiple priorities and clients in a fast-paced environment.

Military experience is highly valued.

Work Environment & Requirements

Professional work environment with a higher standard dress code (Dress Shoes, Dress Shirts, Slacks) expected for leadership roles.

Position requires standing for extended periods while observing instruction and assessments.

Work may involve travel across multiple sites (Everett to Puyallup region)

Must maintain a clean, safe, and organized workspace.

Schedule & Expectations

Flexibility is essential in this role.

Managers must be available to support operations across 1st, 2nd, and 3rd shifts as needed and may have to be onsite with little notification. Primary shift 4:30 am - 3 pm , also must be available to work 2nd and 3rd shift as needed.


Work hours will regularly exceed 40 hours per week, based on business demands, client schedules, and operational needs.

Managers are expected to demonstrate accountability, ownership, and leadership presence at all times.

Leadership Expectations

Managers are held to a higher standard and are expected to:

Lead by example in professionalism, work ethic, and accountability

Maintain a strong on-site presence and support team success.

Uphold company standards in performance, conduct, and appearance.

Drive continuous improvement in training quality and operational efficiency.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $84k-86k.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to View email address on click.appcast.io. You may also click here to access Conduent's ADAAA Accommodation Policy.