Customer Care Associate - Remote

Remote Full-Time and Part-Time Associates

Global Contact Services is currently looking for remote full-time and part-time associates. GCS is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA "Access-a-Ride" transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.

Currently, GCS is hiring full-time or part-time positions - both experienced and entry level. Remote positions are available for workers within a 50-mile radius and under a 2-hour commute from 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.

The positions are primarily remote - there may be times when you are required to report to the office. On-site (in person) training is required for all new employees.

Qualifications include:

• Excellent communication skills - clear speaking, focused listening, note taking, data entry, friendly personality
• Strong work ethic being on-time, following directions, available for overtime, shift bid flexibility
• Personal computer - must have and use a desktop or laptop with the latest version of Windows or macOS operating system, 16 GB of RAM and, 2.5 GHZ processing speed. Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee. Must be willing to allow GCS to load free anti-virus software on your personal computer.
• Remote environment - must have a designated area, free of distractions and background noise to perform your duties as a remote employee.
• GCS provides a headset for you to use and cybersecurity during your paid training period.

Paid training classes are being filled now. Apply today.