CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

CHICAGO, IL

This position is the vital contact point for customers to place orders and will have primary responsibility of ensuring orders are delivered timely and accurately through follow-up with other departments including shipping and purchasing.

ESSENTIAL FUNCTION:

• Process orders received via fax or email accurately.
• Efficiently utilize Company software systems to enter orders, determine availability, pricing delivery methods, and special customer requirements.
• Work closely with multiple departments such as Shipping/Receiving and Purchasing to follow-up on customer orders.
• Proactively communicate with customers to give updates on important order changes and consistently provide excellent, polite, and courteous customer service when responding to customer inquiries/requests for information.
• Promptly escalate customer concerns regarding delivery, returns and quality to direct manager.
• Maintain customer database.
• Provide suggestions to department management for process improvements in order to continue superior customer service.
• Maintain the integrity of confidential business and product information.
• Performs all other duties as assigned.

QUALIFICATIONS:

• Minimum 1 year of customer service experience in a consumer product industry.
• Action-Oriented, Customer-Focused, Problem-Solving Self-starter who goes above and beyond to solve customer’s concerns.
• Excellent written and communication skills.
• Detail oriented along with exceptional organizational skills
• Ability to multi-task without sacrificing accuracy
• Ability to develop good working relationships with customers and other employees is essential to accomplish goals and objectives of the department.
• Positive Attitude, Ethics and Values that align with the healthy & high-performance culture
• Intermediate Proficiency in Excel, Outlook, and Word
• Consistent and stable job history or tenure.