CT Scan Technician (Monday to Friday 10:30am to 7:30pm)

Glidewell Dental Position

Position at Glidewell Dental Essential Functions:

• Determines suitability of customers' impressions.
• Selects appropriate manufacturing settings for each product/case.
• Utilizes designated system and software to scan impressions.
• Forwards accurately completed scans to design process.
• Tests CT software and hardware; validates or calibrates system or equipment as needed.
• Assists in various tasks relating to the CT Scan process.
• Uploads files as required.
• Opens inbound cases and applies spray.
• Scans case with image capture system to take digital picture of case.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Ensures items listed on invoice matches case box contents.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
• Ensures work area is maintained in a clean and orderly state throughout work shift.
• Partners with Shipper/Distributor to validate outbound production.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Inputs prescription with corresponding case codes into Customer Management system.
• Searches for customer accounts, names, and addresses in Elektra; executes search using search keywords and account phone number.
• Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with Elektra or DL +.
• Applies appropriate shipping charge to each outbound case.
• Greets all guests, walk-in traffic in a hospitable manner.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information.
• Processes orders and prepares correspondences.
• Assists customers in problem solving, planning, development and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Sorts and distributes incoming mail.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Previous dental technician or dental technology training.
• Prior dental work experience or background, a plus.
• Previous experience working in positions that require hand and finger dexterity, a plus.
• Previous experience in gaming or the use of social media platforms, a plus.

Special Requirements/Certification:

• Virtual Plaster Experience (VPX) certification, preferred.

Pay Range: $18.00/hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on click.appcast.io. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.