Document Processing & Mail Operations Specialist

Job Description

Job Description

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of the release of information!

LOCATION: Addison, Texas

16750 Westgrove Drive, Suite 600

Addison, TX 75001

REQUIREMENTS:

• Onsite position working Monday through Friday 8 AM to 5 PM at HealthMark’s corporate office in Addison, Texas
• The requirements for this role include strong communication skills, attention to detail, and problem-solving skills.
• Must possess a high school diploma or GED
• This role requires you to have multiple responsibilities that will need to be done daily.
• Excellent attention to detail and works well in a team environment.
• Ability to work overtime as business needs require
• Strong organizational skills
• Intermediate skills in Microsoft applications such as Word and Excel
• Must be able to lift over 50 lbs on occasion

Daily Roles and Responsibilities :

• Maintain the Ready to Release/Available for Download queue being pushed out periodically throughout the day.
• Responsible for packaging, weighing & labeling of printed materials for shipping to clients via USPS, FedEx, or UPS.
• Maintains quality and cleanliness of the work environment and equipment.
• Keep printers, Postage Meter and folding machine maintained and in good working order.
• Maintain a working inventory of supplies to ensure all materials required for the job are available.
• Report on-hand inventory to the manager to ensure accurate ordering of supplies.
• Ensure that all documents, letters, and other mailing items are shipped to the correct addresses and that all HIPAA Standards are met while handling PHI.
• Ensure that all mail is processed and shipped daily Mon-Fri.
• All mail must be shipped in its entirety and in a timely manner (By 4 pm) every day Mon-Fri.
• Follow the workflow designed for Med-Release to ensure all documents/record are being sent/transmitted in a timely manner.
• Ensure we are sending out the complimentary downloads in the Available for Download status.
• Ready to Release status will require mailing, faxing, or placing on CD the hard records.
• Ready to FedEx status will require creating tracking either through FedEx or certified mail.
• Mailing Radiology CDs with their corresponding Records and/or request documents.
• Burn records to CD/DVD as required by the requestor.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs