Quality Assurance Specialist

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are atop veteran employer and Certified Great Place to Work™ ASRC Federal is looking for a Quality Assurance (QA) Specialist to perform validation and regression testing that ensures the stability and reliability of IT-related services. This position is responsible for implementing and executing quality assurance processes so that IT systems and applications meet specified requirements, standards, and federal regulations. The QA Specialist will support the full software development lifecycle (SDLC) by developing and executing test strategies, identifying defects, validating functionality, and maintaining compliance standards. This individual will also provide customer support services, ensuring timely resolution of technical issues and maintaining strong communication with stakeholders. Location: Washington, DC Clearance Required: Active Secret Clearance Key Responsibilities Lead QA efforts across IT system development, implementation, and sustainment projects, ensuring compliance with contractual requirements. Perform validation and regression testing to confirm the stability and accuracy of restored services. Analyze documentation to ensure alignment with provisioning rules, technical baselines, and operational directives. Develop and maintain QA documentation, including test plans, procedures, checklists, traceability matrices, and risk mitigation strategies. Evaluate deliverables and work products for consistency, accuracy, and completeness; initiate corrective action when necessary. Track project milestones, schedules, and QA checkpoints using enterprise tools provided. Coordinate and support audits, reviews, and inspections such as Configuration Control Boards (CCB), Technical Review Boards (TRB), and Acceptance Reviews. Provide expert-level support in data analysis, performance metric reporting, and documentation of quality trends and process improvements. Serve as liaison between customers, internal development and systems teams, and leadership to ensure timely resolution of QA issues. Prepare formal reports and presentations summarizing quality findings, trends, and recommendations for improvement. Customer Support Key Responsibilities Identify, diagnose, and resolve software, hardware, and network issues, taking ownership from initial report to final resolution. Monitor customer service support mailboxes and resolve reported issues promptly. Escalate complex and unresolved problems to management or internal application teams. Contact, schedule and lead customer meetings to discuss their issues and priorities. Document customer issues, workflows, and resolutions for internal knowledge bases. Required Skills and Experience Bachelor’s degree in Information Technology, Information Systems, or Computer Science or equivalent experience. 2–4 years of experience in Quality Assurance or related IT field. Experience with automated QA testing tools and defect tracking systems (desired). Strong analytical, organizational, and communication skills. Proven ability to manage multiple priorities and meet tight deadlines with precision and attention to detail. Must be a U.S. citizen and hold an active Secret security clearance. Preferred Qualifications Experience conducting process gap analyses and implementing QA process improvements. Familiarity with Agile, Waterfall, and Scaled Agile (SAFe) methodologies. Experience with federal compliance and Section 508 accessibility testing. Test Management: HP ALM/Quality Center, Microsoft Test Manager (MTM), Jira, Confluence, TFS Automation: Selenium, QTP/UFT, Cucumber (BDD), TestNG/JUnit, Microsoft Coded UI API Testing: Postman Accessibility/508 Tools: Inspect, ARIA Markup, Java Ferret, Windows Accessibility Toolbar (IE), Frame We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law. #J-18808-Ljbffr