CoBrand and Partner Channels - Product Delivery Manager

Job Description

The Product Delivery Manager is responsible for orchestrating product governance and delivery alignment across the product portfolio. This leader owns the operating cadence and Product Development Lifecycle (PDLC) management that turns product priorities into clear outcomes, milestones, and measurable delivery progress.

Key responsibilities

Product governance & forums (Product Cabinet)

• Coordinate executive product forums and leadership syncs (agenda, pre-reads, facilitation, decision capture, and follow-through).
• Ensure cross-functional alignment on priorities, sequencing, dependencies, and trade-offs; drive timely decisions.

PDLC management (end-to-end)

• Define, standardize, and continuously improve PDLC stages, gates, and required artifacts.
• Monitor adherence to PDLC expectations; identify gaps, risks, and process bottlenecks; drive remediation.
• Establish clear entry/exit criteria for each stage and ensure audit-ready documentation where applicable.

Strategic planning & investment translation

• Partner with executive leadership to support strategic planning and portfolio prioritization.
• Translate executive priorities into actionable outcomes, milestones, roadmaps, and investment asks (capacity/budget), with clear success metrics.

Executive communications & announcements

• Craft executive-ready updates and internal announcements that drive alignment, awareness, and adoption.
• Develop concise narratives that connect strategy to delivery, outcomes, and customer/employee impact.

Executive status reporting & delivery unblocking

• Provide structured executive status reporting (progress, risks, decisions needed, dependencies, and next steps).
• Run recurring status cadences; convert updates into action plans; track actions to closure.
• Surface blockers early, facilitate resolution, and drive accountability across stakeholders.

Success measures (examples)

• PDLC compliance and quality of artifacts at each gate; reduced rework and cycle time.
• Clear, timely executive decisions with documented rationale and follow-through.
• On-time delivery against milestones; risks surfaced early with mitigations in motion.
• Improved leadership visibility, alignment, and adoption of product initiatives.

Required qualifications

• 7–10+ years of product management, product operations, portfolio/program leadership, or equivalent experience in complex organizations.
• Demonstrated experience implementing and running lifecycle governance (PDLC/SDLC), stage gates, and artifacts across multiple teams.
• Strong executive presence: ability to synthesize ambiguity into clear narratives, decisions, and action plans.
• Proven facilitation skills for senior leadership forums; ability to drive alignment across product, technology, design, data, operations, and risk/control partners.
• Excellent written communication skills (exec updates, announcements, pre-reads, and status reporting).
• Strong operational rigor: cadence management, action tracking, dependency/risk management, and continuous improvement mindset.

Preferred qualifications

• Experience operating in regulated environments and partnering closely with risk, compliance, legal, and controls.
• Experience with portfolio prioritization frameworks (OKRs, outcomes-based roadmaps, capacity/investment planning).
• Familiarity with tooling used for roadmap/status/decision tracking (e.g., Jira/Confluence and presentation artifacts), without being tool-dependent.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.