Customer Service Representative

Express Employment Professionals Defunct

Whitehall, OH

Job Full Description

QUALIFICATIONS:

Good phone and problem solving skills.
Strong basic computer skills.
Able to operate office equipment.
Must have cooperative attitude necessary to work effectively with others.
Good communication skills (verbal & written).
Must be able to follow verbal & written instructions.
Ability to make decisions independently, but seek help when appropriate.
Ability to multi-task
Commitment to Management System and Continuous Improvement process.

PRIMARY DUTIES:

The primary duties of the employee are (but are not limited to) the following:

All employees have the responsibility to identify and stop further processing of non-conformances and take action to

prevent non-conformances related to products produced, processes, services provided or the Quality/Environmental
Management System.
All employees have the responsibility to bring forth suggestions and participate in continuous improvement process
and verify the implementation of solutions.
Conform to all quality/safety/environmental requirements and procedures.
Receive and enter all orders verbal, faxed or e-mailed. Handle all inquiries/problems.
Receive and review electronically transmitted orders.
Handle all customer service duties for sales persons and regions (Hanes Industries and Hanes Engineered Materials)
Coordinate handling of customer inquiries and issues.
Confirm rush orders.
Create back orders.
Work with plant on ship dates and any problems related to an order.
Maintain open order files.
Fax order confirmations to customer if required.
Relay information relative to other FOB's.
Advise sales person of any customer issues.
Write up return authorizations (CARs) and follow up
Make quote changes for all local sales accounts
Perform other duties as assigned.

Columbus (Northeast), OH
3117
4207 East Broad Street
Suite A
Whitehall, OH 43213

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Vacancy posted 2 days ago

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