IT Support Specialist

IT Support Specialist – Marion Goodwill IndustriesGrowth Opportunity | Technology Driven | Work With PurposeLooking for an IT role where you can solve problems, support users, and work with technology across an entire organization?The OpportunityAs an IT Support Specialist, you'll provide day-to-day technical support both remotely and on-site. You'll work directly with employees to troubleshoot issues, deploy and maintain equipment, manage Microsoft 365 services and devices, and respond to help desk requests.This isn't your typical sit-at-your-desk-all-day IT position. You'll have opportunities to visit different Goodwill locations, troubleshoot technology firsthand, and work on a variety of systems and projects.What You'll DoTroubleshoot hardware, software, network, printer, and workstation issuesProvide technical support in person, by phone, email, and other remote support methodsInstall, configure, deploy, and maintain computers and peripheral equipmentSupport point-of-sale (POS) systems and technology across Goodwill locationsAdminister Microsoft 365 user accounts, licensing, and service configurationsSupport Exchange, Teams, SharePoint, and OneDriveEnroll, configure, and manage devices through Microsoft IntuneDeploy applications, policies, and security configurationsConfigure and troubleshoot mobile devices, printers, and scannersComplete and track help desk tickets within established service expectationsCreate and maintain technical documentation, SOPs, and knowledge-base articlesIdentify recurring technology issues and recommend process improvementsTravel to Goodwill locations as needed to provide on-site supportProtect confidential and sensitive information while following IT security standardsWhy You'll Love It HereHands-on experience across a variety of technologiesOpportunities to expand your IT skills and experienceExposure to Microsoft 365, Intune, POS systems, networking, and endpoint supportCareer growth and professional development opportunities20% employee discountPaid time off and floating holidays (with tenure)Training and development supportWellness services, life coaching, and education programsMission-driven work that supports programs throughout our communityWhat We're Looking ForAssociate degree in Information Technology, Computer Science, or related field — or equivalent education and experience2+ years of IT support experienceExperience troubleshooting workstations and POS systemsWorking knowledge of Microsoft 365 and IT infrastructureStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to work independently and manage multiple prioritiesIT certifications such as CompTIA A+ or Microsoft certifications are a plusValid driver's license, appropriate auto insurance, and reliable transportationAbility to travel between Goodwill locations as neededAbility to occasionally work nights, weekends, and on-call supportAbility to lift up to 25 lbs. independentlyCommitment to a safe, drug-free workplaceApply Today!Ready to grow your IT career while supporting an organization that makes a difference in the community? Apply today on Indeed and help keep Marion Goodwill connected, supported, and moving forward!