Patient Care Specialist II - IMA Medical Group

Patient Care Specialist II - IMA Medical Group page is loaded## Patient Care Specialist II - IMA Medical Grouplocations: US-Florida-Osceola-Kissimmee-431 W Oak Sttime type: Full timeposted on: Posted Todayjob requisition id: M105269**Job Description Summary**We are excited to announce an opening for Patient Care Specialist II in our Kissimmee, Florida clinic! The Patient Care Specialist II coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation and achieves results within defined oversight.**How will you make an impact & Requirements****Key Responsibilities:*** Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.* Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.* Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.* Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.* Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.* Maintain accurate records in electronic medical record, scheduling, and patient communication systems.* Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.**Requirements:*** High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.* Bilingual in Spanish is required.* Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.* Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.* Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.* Knowledge of insurance verification, referrals, or medical terminology preferred.* Strong communication, service orientation, attention to detail, confidentiality, and time management skills.* **Availability:** Monday-Friday 8:30 AM to 5:30 PM EST.**About IMA Medical Group:**IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.**About Millennium Physician Group:**Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the one of the largest independent physician groups in the state of Florida and the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.**What We Offer:*** Health, Dental, and Vision Insurance* 401(K) Retirement Plan with Matching* Employer-Paid Life Insurance Short & Long-Term Disability* Paid Time Off, Floating Holidays, and Paid Major Holidays* Employee Assistance Program (EAP)**How to Apply:**We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial **3-minute, mobile-friendly application** so that we can review your information. We look forward to meeting you!**Compensation Range:**$16.20to$24.30*The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.*Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr Mosaic Health, LLC.