Veterinary Receptionist

Veterinary Receptionist

Do you love helping people just as much as you love animals? Are you looking for a long-term career opportunity where you can make a difference every day while working alongside a supportive veterinary team?

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist (Client Care Representative) to join our compassionate, fast-paced, and collaborative team. As the first point of contact for our clients and patients, you'll play a vital role in creating an exceptional experience for pet owners while supporting outstanding veterinary care. This is more than a front desk job—it's an opportunity to build meaningful relationships, grow your veterinary career, and become part of a hospital that has proudly served the Upper Cumberland community for more than 55 years.

Why You'll Love Working at Copeland Veterinary Hospital

We are looking for someone who is passionate about client service, enjoys working with people and pets, and is interested in building a long-term career within veterinary medicine. Our team values collaboration, compassion, reliability, and a positive attitude. If you thrive in a busy environment, enjoy multitasking, and take pride in providing outstanding customer service, we'd love to meet you.

Schedule & Compensation

Full-Time Position Hours will vary based on hospital needs, but a full-time team member can generally expect:

• Four full weekdays per week
• At least every other Saturday
• Weekday shifts may range from: 7:30 AM – 5:30 PM, 10:30 AM – 7:30 PM, occasionally later based on hospital needs
• Saturday hours: 8:00 AM – 12:00 PM
• Flexibility for evening shifts is highly preferred as we continue expanding our urgent care services, with future opportunities for shifts extending until 10:00 PM

Compensation: $14.00–$16.00 per hour, depending on experience

Some of the Responsibilities You Will Own in This Role:

• Greeting clients and patients with warmth, professionalism, and compassion
• Answering multi-line phones and managing client communications
• Scheduling appointments and coordinating patient visits
• Processing payments and handling financial transactions accurately
• Maintaining accurate medical records and client information
• Supporting veterinarians and technicians with administrative tasks
• Educating clients on hospital services and patient care recommendations
• Maintaining a clean, organized, and welcoming reception area
• Delivering exceptional customer service in a busy veterinary environment

Qualifications:

• Previous veterinary receptionist, veterinary assistant, healthcare, or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• The ability to multitask and stay organized in a fast-paced setting
• Comfort using computers, scheduling software, and technology
• A calm, compassionate demeanor during emotional or stressful situations
• A dependable work ethic and team-oriented attitude
• Flexibility to work evenings, weekends, and occasional holidays as needed

Full-Time Team Member Benefits Include:

As part of Innovetive Petcare, we offer a comprehensive benefits package designed to support your personal and professional wellbeing:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Program (EAP) for mental health support
• Continuing education (CE) opportunities and career development
• Discounted pet care
• A fun, inclusive, and supportive workplace culture

About Copeland Veterinary Hospital

Copeland Veterinary Hospital, located in the heart of beautiful Cookeville, Tennessee, has proudly served the Upper Cumberland region for over 55 years. As a walk-in-only practice, we're here 24/7 to provide emergency care and have invested in state-of-the-art diagnostic tools, including digital radiography, ultrasonography, and a full in-house lab. We're a multi-doctor practice with a dedicated and friendly team that's passionate about growth and professional development. Our highly skilled technicians bring more than 30 years of combined experience caring for a wide variety of pets. We're committed to continuous learning and career development, ensuring our team has the skills and support needed to deliver the best possible care because great care begins with a great team. Copeland Veterinary Hospital is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy

Copeland Veterinary Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.