Surveillance Clerk

Job Description

Job Description

Video Evidence & Risk Management Coordinator

Location: On-site: Riverside

Position Summary:
We are seeking a detail-oriented Video Evidence & Risk Management Coordinator to support the review, retrieval, and management of video footage across transit operations. This role plays a critical part in investigating customer complaints, accidents, and operational incidents by ensuring accurate documentation, storage, and reporting of digital evidence. The ideal candidate is highly organized, analytical, and able to work independently while coordinating across multiple departments.

Key Responsibilities:

• Review and analyze video footage from transit terminals, facilities, and buses in response to customer complaints, accidents, and administrative requests
• Retrieve, download, and securely store video evidence in accordance with agency procedures and policies
• Maintain accountability for all video records, ensuring accuracy, proper storage, and timely retrieval
• Investigate accident claims by identifying relevant personnel, vehicles, and scheduling video downloads
• Collaborate with Operations, Maintenance, and IT teams to support investigations and evidence collection
• Process and fulfill requests for digital video evidence, distributing materials to authorized parties only
• Maintain comprehensive logs of all video downloads, requests, and distributions
• Manage server storage by clearing outdated files and ensuring adequate capacity
• Dispose of records in compliance with organizational retention policies
• Maintain claim data files (including Access databases), workers' compensation files, OSHA logs, and first aid records
• Provide administrative support including answering calls, scheduling appointments, managing confidential files, and coordinating department projects
• Assist with mail processing and reception coverage as needed
• Perform additional duties as assigned

Qualifications:

• Associate's degree or equivalent from a two-year college or technical school, OR a combination of education and relevant experience
• Minimum of 3 years of senior-level clerical experience
• At least 2 years of experience in claims, safety, OSHA reporting, or risk management
• Proficiency in Microsoft Office (Word, Excel required; Access preferred) with strong spreadsheet skills
• Familiarity with office equipment and administrative processes

Knowledge, Skills & Abilities:

• Strong attention to detail and organizational skills
• Ability to read, interpret, and follow written and verbal instructions
• Effective written and verbal communication skills for working with internal teams and external stakeholders
• Basic mathematical skills including calculations, ratios, and data interpretation
• Ability to analyze situations involving multiple variables and apply sound judgment
• Capable of handling confidential information with discretion

Compensation: $27- $32 per hour

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Pay Details: $27.00 to $32.00 per hour

Search managed by: Lisa Hustler

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.