Senior Staff Technical Product Manager-Service Intelligence

Role Description

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Senior Staff Technical Product Manager – Service Intelligence for a confidential digital initiative, you will lead the strategy and execution of a foundational backend intelligence platform that powers critical decision-making across Scout’s direct-to-consumer retail and service ecosystem.

• Define, evolve, and drive the product and ecosystem strategy for a confidential, intelligence-driven core platform supporting Scout’s operations and service experience.
• Define how complex operational signals, constraints, and policies are modeled into automated decision logic.
• Lead early-stage platform definition ahead of Start of Operations, building foundational capabilities with no existing baseline.
• Accountable for system performance across Scout’s direct-to-consumer retail network, ensuring decisions are reliable, explainable, and scalable.
• Influence senior leadership and align platform strategy with long-term company objectives while protecting sensitive capabilities.
• Identify new problem spaces and expansion opportunities for decision intelligence across additional domains and systems.

Qualifications

• 12+ years of product management experience with deep focus on technical platforms, complex systems, or decisioning engines.
• Experience working with AI/ML technologies in a product, engineering, or business context.
• Proven experience leading 0-to-1 products in pre-launch, startup, or transformation environments.
• Track record of building logic-heavy or intelligence-driven systems that coordinate multiple inputs and constraints.

Requirements

• Strong understanding of distributed systems, APIs, data architectures, and real-time processing.
• Hands-on experience working with AI/ML systems, rules engines, optimization problems, or decision frameworks.
• Ability to reason deeply about tradeoffs between accuracy, speed, explainability, and scalability.
• Comfort working closely with engineers and data scientists on system design.
• Experience owning backend or platform products where value is delivered through system behavior and decision quality rather than user interfaces.

Benefits

• Competitive insurance including medical, dental, vision, and income protection plans.
• 401(k) program with an employer match and immediate vesting.
• Generous Paid Time Off including 20 days planned PTO, as accrued, 40 hours of unplanned PTO, and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.