Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

We are seeking a compassionate, motivated Family Service Counselor to guide families through one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.

Compensation: Commission/Hourly rate (Unlimited earning potential)

Job-Type: Full-Time

Location: Rest Haven Memorial Park

Department: Family Services / Pre-Need & At-Need Sales

Earning Potential

This position is commission-based with unlimited earning potential, supported by an established brand and a steady flow of leads.

1st Year Expected Earnings: $60,000 - $80,000

Top Performers Earn: $120,000 - $200,000+ annually

Actual earnings depend on individual effort, sales performance, and lead volume.

What You'll Do

• Educate families about the benefits of pre-planning funeral and cemetery arrangements
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
• Conduct follow-up calls, outreach, and relationship building within the community
• Maintain accurate records and manage your sales pipeline
• Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do
• Participate in community events, presentations, and workshops
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Qualifications

• Compassionate, patient and service-minded
• Coachable, goal-oriented, and motivated by both mission and results
• Strong communicator with the ability to guide families through sensitive decisions
• Organized and able to work independently
• Comfortable with a consultative sales environment
• Prior sales experience is helpful but not required – we provide training
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Must have a valid driver's license and reliable transportation
• Bilingual speaking a plus

What We Offer

• Comprehensive paid training
• Supportive team environment
• Flexible schedule with operating hours
• Opportunities for advancement
• Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own
• Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

Why Join Us?

Family service counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.