Supervisory, Lodging Program Specialist

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as Headquarters (MR) Lodging Program Specialist for the Official Lodging Program Marine Corps Hospitality Services (MCHS). Supports capital project development and planning training and adherence to operating and facility standards for MCHS Lodging portfolio. Primary focus is the entirety of the MCHS portfolio including Marine Lodge and Inns of the Corps. Works with Activity level staff in field and MR staff to develop capital project scopes and cost estimates and ensure design and interior standards are met. Provides guidance on service delivery and may conduct quality assurance site visits. Works with MR Procurement Branch to establish centralized contracts for supplies Furniture Fixtures and Equipment (FF&E) etc. Works with MR Construction Branch to support and refine scopes costs and interior specifications for renovation and modernization projects of MCHS Lodging facilities. Responsible for COR oversight of the FF&E contract purchasing and scheduling of installation of the FF&E and resolution of issues.

Supervises the Financial Management Specialist and the production of the financial and operating reports from this specialist. Participates in the development execution and compliance of policy operating and financial standards marketing promotions facility design and training programs. Maintains strengthens and matures all aspects of the MCHS Lodging brand identities. Conducts analysis and recommend changes in operating procedures where necessary to ensure the lodging experience of Marines and sailors exceeds expectations and brand preference and loyalty are cultivated. Develops commercially accepted hotel practices. Works closely with program managers in the field to establish goals for guest satisfaction through proper use of the Guest Satisfaction Survey (GSS) system. Develop improvement action plans. Serves as point of contact for USMC survey office for the MCHS Team Member Satisfaction Survey.

Using technical skills and knowledge analyzes lodging facilities equipment guest services and financial results of operation and offers recommendations for change and improvements. Plans coordinates and conduct assistance visits to installations to implement new procedures and conduct training. Tracks results and action plans of the Quality Assurance Inspection Program which compares lodging operations and facility to MCHS brand standards. Coordinates with the technology expert(s) to assist lodging facilities with efficient and effective use of the approved property management system (PMS). Administer and maintains the user accessible database; responsible for UAT testing and reporting requirement for enhancements and software fixes to the PMS. Runs production reports and booking pace reports regularly for Leadership use. Manages the Global Distribution System (GDS) the connection to Defense Travel System (DTS) and responsible for ensuring the databases are maintained and connections are monitored. Technical and functional liaison to the reservation center. Provides training and technical support to the reservation center.

Supervises and directs training requirements among installation lodging program personnel. Oversee the hospitality training portal and maintaining training records for the enterprise. Prepares and delivers briefings and instructions. Serve as the MCHS representative to working groups meetings and inter service gatherings. May attend trade shows seminars and workshops to stay abreast of new techniques procedures and industry trends. Recommend and implement new ideas and concepts within the Marine Corps Official Lodging programs.

Develop correspondence reports various papers operating instructions manuals guidebooks and other items as needed.
Serves as primary liaison between a Contractor and the Contracting Officer to assist in contract administration. Oversees contractor performance and adherence to contract requirements. Informs the Contracting Officer of potential performance problems. Coordinates and leads routine correspondence maintains administrative contract files and forwards copies of correspondence and files to the Contracting Officer. Oversee the inspection and accept products and services as appropriate. Reviews and approves invoices for payment as appropriate. Performs related tasks as designated by the Contracting Officer. The COR must complete Ethics and Standards of Conduct training.

This is a white-collar position where occasional lifting up to 20 pounds may be required.

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Four or more years of professional leadership experience in the hospitality industry that demonstrates the knowledge of hotel business practices program management financial principles branded standards and administration procedures. Applicable education may be substituted for years of experience.

Must have the ability to evaluate the effectiveness of policies procedures promotions and installation programs.

Must be willing to travel.

Must possess excellent oral and written communication skills.

Must be able to provide leadership and mentoring to facility level managers.

Must have a strong understanding of forecasting management of variable expenses and labor productivity standards.

Must be able to interpret results from guest satisfaction surveys and market penetration reports and assist with development of improvement action plans.

Must be able to conduct sales calls to central reservations call center tenant military units and housing personnel who may assign members to stay at the official Lodging Facilities.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race age color religion national origin sex GINA political affiliationmembership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s) if applicable.

*If prior military DD214 Member Copy

*Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan Federal Agencies will not accept resumes that exceed two pages. Accordingly the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Manager