Trainer I

Trainer Position

UNITE HERE HEALTH serves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The purpose of this Trainer position is to work closely with our department's leadership team to identify training needs and will develop and maintain consistent and up-to-date training materials and tools for our staff. Responsible for ongoing training. The trainer is also responsible for ensuring that all new hires are trained and evaluated for proficiency as well as compliance with the certification process, to ensure competency. The Trainer will partner with the Quality Assurance team, Member Services Systems Coordinator and other partners to address operational changes to the Fund and provide refresher training, as needed.

Essential Job Functions and Duties

• Partners with department leadership to identify opportunities for refresher training, program and project training
• Partner with QA to track and trend QA performance and trends to identify training gaps and areas for operational improvement
• Analyzes training needs, creates and delivers training programs
• Maintains existing database (BLC) for the tracking, reporting, and analyzing of the program
• Designs and delivers multi-media training programs to suit various audiences, including procedure manuals and guides in addition to handouts and visual materials for quick reference
• Presents information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, lectures, etc.
• Sets goals and achieve measurable results
• Contributes ideas to plans and achieving department goals
• Exemplifies the Fund's BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

Essential Qualifications

Years of Experience and Knowledge

• 5 ~ 7 years of direct experience minimum
• Working knowledge and experience in analyzing training needs, creating and delivering training programs (e.g. On-the-Job, Classroom, Videoconference, etc.), and measuring corresponding ROI
• Experience working in a customer service environment preferably in the healthcare delivery or medical insurance industry
• Experience administering Learning Management Systems (LMS) using a variety of training tools, techniques, and technology to promote trainee retention

Education, Licenses, and Certifications

• Bachelor's degree in Business, Healthcare or related field or equivalent work experience required
• Preferred: Certification in Corporate Training

Skills and Abilities

• Advanced level Microsoft Office skills (PowerPoint, Word, Outlook)
• Intermediate level Microsoft Excel skills
• Intermediate level system(s) skills in Captivate or similar software
• Advanced level skills in Member Services systems (HRTLink, BIT, Pulse/Connect, etc.)
• Preferred fluency (speak and write) in Spanish
• 25% ~ 50% travel
• Interpersonal, training and presentation skills
• Communication skills
• Multi-task and project management skills
• Analytical, critical thinking and problem solving skills
• Ability to create a learning environment
• Ability to adapt to various learning styles
• Ability to interact with staff at all levels of the organization

Salary range for this position: Hourly $25.6923 - $31.4358. Actual hourly rate may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).