Training Support Specialist

: Job Code: 414 Department: FT/PT Status: Regular Full Time Schedule: Summary of Responsibilities:

SUMMARY OF RESPONSIBILITIES *

The Training Support Specialist works with the Training Manager to assess, develop, design, implement, and evaluate agency training needs. Provides support with all agency training initiatives with particular emphasis on programmatic training needs to sustain operations is provided.

• Collaboratively works with supervisory staff to help facilitate growth and development and with the Training Manager, Training Specialist II, and HR Department to promote core competencies of all staff. Core competencies include participation in orientation, on-the-job skill development, supervisory skill development, leadership programming development, and ad hoc training needs as developed in cooperation with program directors.
• Maintains training database and record keeping, thereby ensuring timely and accurate records are in place; this includes keeping track of and reporting on compliance related training standards.
• Maintains strong and positive working relationships with external vendors/resources to support agency training needs in a cost-effective manner.
• Assists in scheduling and coordinating external speakers (e.g. all-staff presenters) and supports staff in coordinating conference registration and travel arrangements as requested.
• Ensures adequate materials are available which necessarily includes copying and printing resources. The TSS supports the Training Manager in other duties to include grant funded support services as instructed.

• All positions at AK Child & Family may have responsibilities altered during the course of employment due to agency imperatives.

As the only Sanctuary Certified agency in Alaska we champion the Sanctuary Model, fostering safety and resilience during recovery from adversity. The Sanctuary model is a blueprint for change, which at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community. A recognition that trauma is pervasive in the experience of human beings forms the basis for the Sanctuary Model's focus not only on the people who seek services, but equally on the people and systems who provide those services.

It is made up of a shared language, tools and 7 Commitments:

• Nonviolence - Physical, emotional, moral, and social safety for ourselves and others.

• Emotional Intelligence - Managing feelings so we don't hurt ourselves or others.

• Social Learning - Respecting and sharing ideas and learning from each other.

• Open Communication - Saying what we mean and not being mean when we say it.

• Social Responsibility - Agreeing to take care of ourselves and each other.

• Democracy - Everyone has a voice in decision making with input from all levels.

• Growth and Change - Overcoming negative patterns produced by trauma creates hope for a better future

HEALTH BENEFITS:

• Medical, Pharmacy, Dental, & Vision
• Health Savings Account or Flexible Spending Account
• Dependent Care Account
• Group Life and AD&D
• Long-Term Disability
• Employee Assistance Program

OTHER BENEFITS:

• 403(b) Retirement Plan
• Paid Time Off (PTO) - 13 hours/month in 1st year and then increases
• 2 Floating Holidays/year
• 6 Observed Holidays: double-time pay for working on the Holiday
• Bonuses: Longevity & Referral

PAY:

• $22.00/hour +DOE
• 3% pay increase after successful completion of 6-month Intro Period.

Supervision and Coordination of Services:

• The Training Support Specialist reports directly to the Training Manager.

• The TSS assists and supports the Training Specialist II at the direction of the Training Manager though primary responsibilities are toward meeting AK Child & Family employee, supervisor, and leadership training needs; this position may require a willingness and ability to travel locally.

Qualifications:

Knowledge, Skills and Abilities:

• The ability to adhere to and uphold Sanctuary principles, particularly the Seven Commitments (Non-violence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, and Growth & Change) is imperative.
• Knowledge of and experience with database management and accurate/efficient data entry into a Learning Management System (e.g. Relias) or similar experience combined with strong organizational skills is essential.
• The ability to communicate clearly in both oral and written forms together with strong interpersonal skills and enthusiasm presenting material is necessary in order to both provide effective training, in large and small group settings, and facilitate effective record keeping.
• Knowledge of varied multimedia training delivery platforms and/or a willingness to adapt to such resources is required. Experience and demonstrated understanding/knowledge of Children's Behavioral Health matters is highly desirable.
• Understanding and application of adult learning theory is necessary.
• The TSS must possess the ability to problem-solve and engage in collaboration with others in order to meet agency training needs.
• Possesses a demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Education and experience:

• The Training Support Specialist must have demonstrable training experience and/or in-depth knowledge.
• An Associate or Baccalaureate degree in Education, Social Sciences, Human Resources, Organizational Development or a related field combined with at least six months direct experience is preferable, however in lieu of educational requirements a High School Diploma or equivalent and two years of direct training provision may be considered.

Physical Demands:

• The Training Support Specialist must be able to effectively and efficiently operate a personal computer and communication devices and utilize a copy machine (44) inches high.
• The position involves transporting and lifting material up to thirty-five (35) pounds between sites and requires an ability to drive between locations in Anchorage.
• Ability to operate a vehicle in the State of Alaska is required.