Host/Hostess

GENERAL SUMMARY


The Host is responsible for creating a welcoming atmosphere and being the first point of contact for all guests. They play a key role in shaping the guest experience by efficiently managing seating, providing exceptional customer service, and assisting guest needs. This position requires multitasking, a positive attitude, and the ability to stay composed during busy service periods. The Host will work closely with servers, managers, and other staff to ensure smooth operations and seamless guest experience.


Our Culture


Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".


Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:


Our Mantra:


Respect The Past


Accept Responsibility


Pay it Forward


Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.


Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.


Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!


Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.


One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.


Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.


Pete's Promise:


Service Forward


Ruthlessly Consistent


Do the Right Thing


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Guest Reception & Seating

• Greet guests promptly, professionally, and with a friendly attitude.

• Escort guests to their tables and provide menus, explaining specials or wait times as necessary.

• Provide accurate wait times and manage guest expectations, particularly during peak hours.

• Reservation & Waitlist Management

• Manage table availability and seating using a reservation platform.

• Maintain an organized waitlist and coordinate seating to optimize table turnover.

• Confirm, modify, and cancel reservations as needed via phone, email, or in-person requests.

• Customer Service & Communication

• Answer incoming calls in a courteous and helpful manner, providing information about the menu, hours, events, and promotions.

• Resolve guest concerns with empathy and escalate to management when needed.

• Coordinate closely with servers, bussers, and management to communicate special requests, large parties, and operational needs.

• Host Station & Front Entry Maintenance

• Keep the host stand clean, organized, and well-stocked with supplies (menus, reservation lists, etc.).

• Ensure the entrance, lobby, and exterior of the restaurant remain clean, organized, and welcoming at all times.

• Assist with duties such as folding napkins, menu upkeep, and restroom checks as needed.

MINIMUM QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


KNOWLEDGE, SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Ability to read, write, and effectively present information and respond to questions from groups of managers, members, and employees.

• Ability to follow instructions well.

• Basic knowledge of reservation systems and POS systems is preferred but not required.

• Ability to manage reservation schedules and guest flow.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to work a flexible schedule to include nights, weekends, and holidays based on the needs of the Club

EDUCATION & EXPERIENCE

• Prior experience in a customer-facing role, preferably in hospitality or retail.

• Strong communication and interpersonal skills

• Ability to multitask and stay organized under pressure.

• High school diploma or equivalent.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.

• The employee is required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch.

• Must occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision and distance vision.

• While performing the essential functions of this job, the employee is usually indoors, in a controlled environment, and in some cases outdoors and experiences a moderate noise level in the work environment.

JOB DESCRIPTION REVISION


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.


An Equal Opportunity Employer


The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.