Research & Resolution Specialist

Position Overview The position of Research & Resolution Associate (RRA) is responsible for the full cycle pursuit of investigating and resolving open invoices and credits as assigned by the Research & Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and coordinate with direct coworkers, employees at branch locations, and representatives of commercial and state agencies. The position will promptly respond to escalated inquiries and requests related to open account balances. Essential Job Functions Identify and prioritize outstanding balances based on research and reports provided by RRMs. Research and resolve open invoices and credits by utilizing company software and tools. Recognize and communicate trends in problematic accounts and payers to management. Work all monthly‑predetermined balances through adjudication and resolution. Document all efforts to resolve balances using designated software and reports. Build and maintain effective relationships with Epic team members and representatives of commercial and state payers relevant to open balances. Review each payer’s specific guidelines (rates, filing/appeal deadlines, forms, etc.) as needed. Promptly reply to inquiries made by Aveanna employees regarding assignments. Requirements High school diploma is required. Proficient computer skills, including experience with Microsoft Excel and the internet. Preferences Undergraduate degree preferred. Customer service experience preferred. Other Skills & Abilities Must be able to adhere to confidentiality standards and professional boundaries at all times. Analytical problem‑solving skills. Strong attention to detail. Effectively manage multiple priorities. Ability to work well in a team environment. Deadline driven. Time management. Ability to remain calm and professional in stressful situations. Strong commitment to excellence. Quick‑thinking and astute decision‑making skills. Effective problem‑solving and conflict resolution. Excellent organization and communication skills. Physical Requirements Must be able to speak, write, read, and understand English. Occasional lifting, carrying, pushing, and pulling of 25 pounds. Must be able to lift 50 pounds. Prolonged walking, standing, bending, kneeling, reaching, twisting. Must be able to sit and climb stairs. Must have visual and hearing acuity. Must have strong sense of smell and touch. Must be able to reposition patients and move equipment without assistance. Environment Performs duties in an office environment during agency operating hours. Must function in a wide variety of environments that may involve exposure to allergens and other conditions. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Aveanna Healthcare